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No refund, no replacement.
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posted 1 month ago
- Anonymous
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On the phone, I was told flat-out that I was past the 60-day trial period, so no refund, no credit, not even an apology.
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posted 3 months ago
- Anonymous
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Multiple emails sent for a refund as my item never arrived
They are just ignoring all of my emails
Absolutely awful company, disgusting.
Royal mail stated they would compensate the company so I don't understand why ignore customers like this
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posted 1 year ago
- Nicole
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The pair of Orthofeet sandals hurt my toes.
Since I went pass the 60 days by a couple of days, they refused to take the sandals back and give me a credit or a refund.
I was could not use the shoes since they hurt my toes and in their customer service.
Will not buy shoes from them again.
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posted 2 years ago
- Rosemary Cucchero
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Bottom line: They received the shoes, it was taking way too much time for them to refund me & was tired of hearing their lame/B.
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posted 2 years ago
- Have not received refund still
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Absolutely garbage. DON'T BUY THEM! I wasted 135.00.they refused to give me a refund because I lost the order numbers. They are made cheaply and it shows.
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posted 2 years ago
- Anonymous
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I called customer service hoping to get a partial refund as I am unable to comfortably wear the shoe.
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posted 2 years ago
- Anonymous
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The customer services also. They’re trying to tell me it took three months to receive my shoes back and get a refund. I wish I would have read reviews before I bought them.
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posted 2 years ago
- Anonymous
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I reached out to Orthofeet for a refund, and as I thought they said my 60 days was past.
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posted 2 years ago
- Marilyn
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Buyer beware.....Customer service is poor. Company only sent confirmation after I placed poor review and asked for a refund. Its been 3 weeks and I have no shoes. Company says they cannot issue refund until I receive the package and return and there is a time limit. I contacted them before the shoes shipped and still they would not canc Wish I had read all the other reviews 1st.
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posted 2 years ago
- Anonymous