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Orthofeet Reviews

2.4 Rating 142 Reviews
F
Happiness Grade
E

Refund - Difficult

37.50%
Industry Average
" No refund, no replacement.
posted 1 month ago - Anonymous
On the phone, I was told flat-out that I was past the 60-day trial period, so no refund, no credit, not even an apology.
posted 3 months ago - Anonymous
Multiple emails sent for a refund as my item never arrived They are just ignoring all of my emails Absolutely awful company, disgusting. Royal mail stated they would compensate the company so I don't understand why ignore customers like this
posted 1 year ago - Nicole
The pair of Orthofeet sandals hurt my toes. Since I went pass the 60 days by a couple of days, they refused to take the sandals back and give me a credit or a refund. I was could not use the shoes since they hurt my toes and in their customer service. Will not buy shoes from them again.
posted 2 years ago - Rosemary Cucchero
Bottom line: They received the shoes, it was taking way too much time for them to refund me & was tired of hearing their lame/B.
posted 2 years ago - Have not received refund still
Absolutely garbage. DON'T BUY THEM! I wasted 135.00.they refused to give me a refund because I lost the order numbers. They are made cheaply and it shows.
posted 2 years ago - Anonymous
I called customer service hoping to get a partial refund as I am unable to comfortably wear the shoe.
posted 2 years ago - Anonymous
The customer services also. They’re trying to tell me it took three months to receive my shoes back and get a refund. I wish I would have read reviews before I bought them.
posted 2 years ago - Anonymous
I reached out to Orthofeet for a refund, and as I thought they said my 60 days was past.
posted 2 years ago - Marilyn
Buyer beware.....Customer service is poor. Company only sent confirmation after I placed poor review and asked for a refund. Its been 3 weeks and I have no shoes. Company says they cannot issue refund until I receive the package and return and there is a time limit. I contacted them before the shoes shipped and still they would not canc Wish I had read all the other reviews 1st.
posted 2 years ago - Anonymous