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Orthofeet Reviews

2.3 Rating 154 Reviews
B-
Happiness Grade
B-

Customer Service - Good

70.59%
Industry Average
Prompt service and excellent product quality and performance
posted 9 months ago - Harinath
The size was to loose so decided to return for 1/2 size smaller and chose to use QR code for return,had trouble finding code and called customer service.
posted 10 months ago - Anonymous
Their customer service is beyond perfection.
posted 1 year ago - LauraS
This review is regarding the EXTRAORDINARY!!! customer service at Orthofeet.
posted 2 years ago - Anonymous
I have placed several orders with Orthofeet and always got them in a timely manner. My feet love these shoes. I am a diabetic and do alot of standing all day long. Good service , i did order a pair of boots that i needed to return because they were a little tight , sent me the next size up with no trouble. I do recommend.
posted 2 years ago - Patricia
I have not had any interactions with customer service and returns as yet, but delivery is via FEDEX and expedient. I do have a concern over cheap materials, i.e. plastic zippers on boots and the insole pads which tend to crush after a month or two of wear. Why is Orthofeet not using metal zippers in their products? Broken zippers cause shoes to fail necessitating repair.
posted 4 years ago - Thomas Goodrich
As far as comfort, the slippers that I got to alleviate my plantar fasciitis are among the most comfortable I've ever owned. They are truly like walking on a cloud. As far a customer service, it took a couple of times (and one instance of rude treatment by Zack) before I finally found a wonderful supervisor named Chris who got my order right.
posted 5 years ago - Jonathan Gelbard