“you guys need to sort out ya website. I still been buying from you for years and always hope you improve your website..in all areas..to be frank 😉 speed, ease of returning to where left off, ordering process....cgeck out Lorna Jane or Quicksilver for excellent online ordering websites..in all areas. Hope you appreciate my honest feedback.
Cheers”
“Excellent customer service, I accidentally ordered an incorrect item and they were quick to respond and offer a refund. Love Oxford clothing & will definitely purchase again from online store.”
“Recently ordered a Dunbar Navy/Tan Check Overcoat online and the process was successful. Decided I wanted to buy another style Overcoat in a Large sizing & found it impossible to add to my cart for Click & Collect when unavailable for online ordering. Why is this an issue Oxford?”
“Got sick of clicking on a product to find none in my size. Waste of time. You need to allow filters by size. Otherwise pretty straightforward
Then I got an email inviting me to ‘update’ my ‘review’.
I’m not happy that a pop up that asked for feedback on a website page has generated a ‘review’. In my case it’s out of context - I was genuinely commenting on the sheer functionality of the page.
My feedback was not intended for publication or guidance of others so don’t ask me to update it because you got less that 5 stars. It was feedback for your web design team from a customer perspective; take it or leave it. Couldn’t care less, but I’d probably impulse buy more if the site didn’t waste my time.”
