Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 4.03

“Scammers keep well away, they will rip you off , the drivers don’t care, will smash whatever your sending, and take whatever they want ,absolutely disgusting and dishonest.”

Helpful Report

Posted 6 years ago

“No option for no stars , if you want you bike. Damaged or nicked you come to the right place, and get get scammed at every stage, no customer service at all very rude, by the time you need them it’s too late 😡”

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Posted 6 years ago

“Warning ⚠️ the most dishonest people ever ,they will sell a box knowing it won’t fit (scam)🤔 by then your committed so you add a bit of cardboard that’s fine everything covered and sealed, na next they steal £65 (scam) For oversized fee , ok well at least Soon you will have Your expensive ebike , how wrong was I the driver left the box on the floor and shot off. The bike was scraped, rear built in led light smashed completely and all the bits and bobs that’s needed to run the bike was nicked they were contained in a pannier secured with cable ties . If you remember at the start the box was not quiet big enough 🤔 Yep you have no case , even paying top dollar for insurance to them ( scam) can’t get to speak to a manager just a supervisor by the name Carol who has the most disrespectful manner my lose is£450 and no chance seeing that 🤬🤬”

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Posted 6 years ago

“Don’t bother it’s a scam charge £20 for a box that don’t fit you bike ,but wait they will still your bike up and then charge you an extra £65 on top of the money you probably paid for insurance ( not worth the money just another scam because it will be void your claim due to The bike not fitting in the box in the first place ) and if anything goes missing still not covered fact , read the reviews don’t make the same mistake.”

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Posted 6 years ago

“Avoid these guys, they delivered some wheels of mine that were perfectly wrapped and plastered in fragile tape after reporting the damage they are trying to do everything in their power to not try and payout. As it specifically states on their site that items poorly packed will be refused so they have no right to prolonging my claim as the wheels were perfectly packed. This is not the first time using paisley freight but will definitely be my last”

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Posted 6 years ago

Hello, We apologise there were damages caused to your bike in transit. We ask customers to ensure bikes are adequately packaged to be transported through the courier network. If you wish to discuss your claim further please contact us. Kind Regards Paisley Freight

Posted 6 years ago

“Dreadful service. Lost a bike I sent. Carol in customer services was useless and just kept fobbing me off saying looking in to it. They never resolve anything. THEY SUB CONTACT IT OUT TO APC OVERNIGHT SO I WILL GO DIRECT IN FUTURE. Avoid at all costs. No compensation”

Helpful Report

Posted 6 years ago

Hello, We appreciate your frustrations. Our customer service advisors have been in touch since to discuss this further. We hope a satisfactory conclusion has been reached. Kind Regards Paisley Freight

Posted 6 years ago

“Honestly, pay a bit more and use another courier.”

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Posted 6 years ago

Hello, We appreciate your frustrations. Our customer service advisors have been in touch since to discuss this further. We hope a satisfactory conclusion has been reached. Kind Regards Paisley Freight

Posted 6 years ago

“this company will wreck your Items in transit, dump it and run before you can check the damage....... then there office will deny any liability even when you have the proof. An immoral and unprofessional company.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“Terrible service and customer service is slower than the courier! If you’re not going to turn up, it would be nice if you to advise your customers!”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“They delivered my bike to wrong recipient with no information or contact. Bike is currently unaccounted for and not located. Zero information offered about the location and currently ongoing a gruelling task of phoning various third parties that are affiliated sub distributors for the company. The onus should be on me to phone various companies to locate an item contracted with Paisley Freight. First ever experience with this company. Watch this space.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“We're a bike shop. We sent an expensive bike. It arrived at the customers in the back of an estate, badly damaged. Courier also bashed it off the floor when removing it from the boot. Nobody answering the phone to talk to. No reply from emails. Use a different courier.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“My bike arrived damage even though it was safely wrapped in bubble wrap & boxed securely Big holes in the box were the courier has not taken care of a delicate package. This has resulted in a big dent in my frame down to the bare metal and damage to the back of the frame. I Have previously sent a bike via a well known airline to Spain that arrived in the condition it was sent. Can’t even speak with anyone. Clearly they are not at all careful with packages that they know should be handles with care. I now have is a very expensive bike that is damaged and leaves me very upset. Thanks very much Paisley Freight.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“Horrendous service!! We used them for the first time to ship a freshly powder coated set of alloy wheels to a customer. All were bubble wrapped and in boxes and extra insurance paid. When the wheels arrived one box was badly damaged and a wheel badly chipped. Rang Paisley Freight who said to email when I had received all the photos (no mention I only had three days to do this). When I emailed with the photos attachedI I was told I hadn’t opened a complaint via email within three days (even though I’d rung them on the day of delivery once the customer had told me) so there was nothing they would do and refused to discuss this further. Even with insurance they refused to reimburse anything whatsoever as well as refunding the customer. Having then looked online, social media, etc it’s clear others have had the same issues with their wheels. TERRIBLE SERVICE, WORSE ATTITUDE...having sent car parts all over the world previously without issues it’s a shame I’ve had to resort to a review like this for the first time... AVOID THEM”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“I wouldn't even give a star! The item I sent via this company is still missing and they just don't care!!! Nobody answering the calls neither responding to emails! Left to sort the things out by myself! Just takes the money and disappears!”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. Please email delivery@paisleyfreight.com and we would be happy to discuss your missing item. We will do everything in our power to locate your bike. Kind Regards Paisley Freight

Posted 6 years ago

“AVOID AT ALL COSTS !!!!! I and my company had used this service many times without an issue until there was , I sent my own carbon fibre mountain bike with them and it was damaged in transit . You could clearly see where the bike specific transit box had been damaged , I had taken many pics when I packed it , the frame and all parts were individually wrapped in bubble wrap before boxing and they dismissed my fully insured claim because they claimed I hadnt packed it well enough . This was an outrageous lie but I had no recourse . I have no doubt this was there default position , AVOID AT ALL COSTS .. £1800 out of pocket disgusting all these ever do is reply with a generic message which is as empty as pointless as there insurance”

Helpful Report

Posted 6 years ago

Hello Stuart, We apologise your bike was damaged in transit. Our customer service department works hard to ensure all problems are resolved to the customer satisfaction. If you wish to discuss this further please email delivery@paisleyfreight.com. Kind Regards Paisley Freight

Posted 6 years ago

“Due to corona I had to make a bike box up instead of getting one from halfords I was charged an extra £25 so £50 in total to post a kids bike, I complained and basically they said hard luck. I post approx 50 bikes a year but will only use trusted couriers,Thanks for nothing paisley freight”

Helpful Report

Posted 6 years ago

Hello Terry, We appreciate you taking the time to review our services. All shipments are subject to volumetric checks throughout the delivery process and your box was over the maximum dimension and therefore additional charges occurred. We do not advise building your own boxes and using a structured box. In the future, if you cannot get Halfords you can purchase packaging on our website. Thank you, Paisley Freight

Posted 6 years ago

“extra charge for any reasons”

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Posted 6 years ago

Hi Agnis, Thank you for rating Paisley Freight. We apologise you incurred additional charges. Please email delivery@paisleyfreight.com if you need further information regarding these charges. Thank you, Paisley Freight

Posted 6 years ago

“Very poor experience. Held my item as they said it was over size, I disputed this. Wouldn’t send or return my item until I paid a disproportionate fee. Basically conned me. Do not use!”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are sorry your parcel has been volumed and charged accordingly. Unfortunately, these charges are unavoidable if your item is measured over the maximum dimensions. Thank you, Paisley Freight

Posted 6 years ago

“Wish i could give a 0 damaged my wheels parcels and refuse to pay out dispite the item been insured and exceeding your "packaging criteria" Nothing but scammers avoid at all costs”

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Posted 7 years ago

Hello, We appreciate you taking the time to review our service. We apologise your claim was not processed we would be happy to discuss this further please email delivery@paisleyfreight.com. Thank you, Paisley Freight

Posted 7 years ago

“booked courier paid £46.99 to have 4 alloy wheels delivered was not a mark on the wheels when they left my home and arrived damaged to the purchaser called paisley was told to email eveidence so i did as instructed and sent on the days instructed to be told they will not pay out for the damage there staff have caused during delivery AVIOD DO NOT USE this is not the first time this has happened to me twice now and i wont be using again i am now £500 out of pocket and got one anger buyer”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to review Paisley Freight. We apologise your alloys were damaged during transit and we understand your frustration your claim has not proceeded. Again, we apologise. Thank you, Paisley Freight

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

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