ParcelHero.com Reviews

“ UPDATE: My refund claim was obviously rejected because; My 36cm square boxes with built in handles 'had plastic on them'. ”

“ And when I asked Parcelhero for a refund, they instead charged GBP 25 more, claiming that this was a fee raised by UPS! On the invoice it shows that this extra fee is for a remote location delivery. ”

“ I don’t know how guys work, just refund my money I sent the parcel with another company, no correct drop off address no way to contact you, so frustrating. ”

“ ParcelHero organised a delivery through DHL to return some radiators which were properly packaged and brand new. When deliver to the supplier the packaging had been torn and both radiators damages so supplier will not refund our money. Very expensive experience. ”

“ Paid for delivery of a parcel to the USA, booked as usual, no problems with the website or paying, labels printed off no problem, took my parcel to the drop off, booked it in and forgot about it. I then received notification that another payment had been taken from my account, the same as the original cost, so I automatically thought they took the money late, I then started to receive emails saying I was expecting a delivery, not unusual at this time of year, but when it arrived, it was the parcel I sent to the USA 6 weeks prior, no contact emails from anyone regarding any problems with the parcel or delivery, I’m pretty p*^*^d off as my friend was expecting this for Christmas and now it’s not going to be delivered or in fact needed any longer, so, to summarise, I’ve been charged twice, had zero emails, and no delivery of the package that is now back with myself, and no longer wanted. Over to you parcelhero, let’s see what excuses you come up with on why this wasn’t delivered or why I’m not entitled to a refund, which is the usual response from companies like these ”

“ Never turned up, nil refund. ”

“ Booked a delivery for a large package stating accurately the weight and dimensions. When courier turned up the next day he advised he could not take the package as it was too big. Had to cancel and wait several days for a refund. Incredibly frustrating as the correct information was given on booking so would have preferred to be told then that it could not be taken ”

“ My parcel wasn't collected with 0 communication. Parcel Hero were really difficult to get in touch with and there were no updates on my booking despite having been charged. I found out the next day that they did not collect the parcel and a refund was not even offered. Would not recommend. ”

“ I received a confirmation e mail printed everything off. On pick up day NO one showed up to collect the parcel. No explanation or apology. So I cancelled and was told 7 days to get a refund. Not a good representation of your company. ”

“ PH offered another slot on Monday, tried to charge again, as so asked for a full refund then they quoted £6 back. ”