“Thanks Randy and Joe for your support, yesterday.
Joe supported me by ensuring my card worked, and Randy supported me with suitable hypoallergenic food selection for my Freddie, who is more than a little fussy with his food, since his recent diagnosis.
It is heartening to know that most of the staff at Pets at Home are willing to listen and support anxious pet parents.
It is a pleasure to visit the Pets at Home branch in Brentford.
Thanks once again, Randy and Joe.
Marianne Oommen.”
“We had the pleasure of meeting Randy on 14/3/26. He was helpful and sympathetic to our needs for Freddie, our 4 year old Cockerpoo, who has recently been diagnosed with a serious auto immune condition, and is fussy about his food.
Randy was helpful, supportive and took time to listen to our concerns about Freddie and his food preferences.
Randy took a personal interest regarding our pet's needs. He was respectful, helpful and understanding.
Thank you, Randy. I wish you worked at the Brentford Pets at Home, everyday! Your support and reassurance to anxious pet parents demonstrates your commitment, dedication and complete job satisfaction.
Marianne Oommen.”
“Never seen a shop assistant as helpful as Randy. He goes over and above. A lot in this country could learn from him. Truly a blessing to your company. We go just to buy from Randy as he is amazing.”
“Pet at Home Brentford
«For their own convenience, they shave all dogs even in winter with a number 2 blade and charge a lot. I will never return! The groomer is lazy”
“We visited the shop on Friday, 10/01/2025 and were very lucky to be served by Randy. The service was exceptional and above anything we experienced for a long time. We would love to highlight this to his supervisors as such hard and truly excellent work should be recognised and rewarded.”
“Have to say Randy who works on Sat and Sun I believe. Is the most amazing enthusiastic person I have had the pleasure to meet over the last 8 Months since we got our cavapooh Willow. To the point we tend to only come in every week on a sat or Sun so he is there.Rest of you staff are also great. He should still be made employee of the year at least. Thanks Randy”
“Great staff.... always helpful and welcoming...
I shop here all the time and the staff are all amazing .... Lee, Julie, Randy, Anthony, are some of the staff that are fantastic ... Definitely recommend”
“Friendly staff but lots of empty shelves I asked why l was told lack of drivers
It’s a shame when you travel there to get basic pet needs and they are not there and staff don’t know when will be delivered”
“I love going to pets at home it’s really friendly and I can take my dog in there with no problems and they have everything I need to get for my dog at all times and the staff are very friendly and try to help you as much as they can and let you know what’s the best things to get or buy”
