PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no response to emails 3 sent asking question”

Helpful Report

Posted 7 years ago

“Horrendous customer service from start to finish. I booked accommodation valued at over €1000+ Changes to our dates were required and despite numerous emails and voicemails, it took almost a week for someone from “support” to respond. I started to lose confidence and started to worry about our holiday and the financial security of this company. Despite apologies and promises to upgrade our welcome pack, I cancelled. Holidays are too expensive and too precious to mess with and I had no confidence that Pets Pyjamas would provide the service. Now four weeks later, and many more emails and irate phone calls, I am still chasing a refund on our credit card. We have had to lodge a dispute with our credit card company and I have also spoken to our solicitor to help. Such a huge waste of time and much added aggravation that could have been avoided. I cannot recommend this company and only hope My review will deter others from falling into the black hole we found ourselves in when booking our holiday with this company. Never again.”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY! I booked my 1st Anniversary break with them 5 weeks ago snd they took my money on the day £179 and sent me my booking confirmation. Today, 2 weeks before my break, they have emailed to say the room is not available. On the basis of my booking, my husband had booked multiple treatments in the hotel spa for us, all of which are non-refundable. No refunds have been received and they are not responding to my emails... DO NOT USE!!!”

Helpful Report

Posted 7 years ago

“As a supplier these people had no respect for us as a small business. They would be send orders to us placed through their website but not pay us. We’d submit our invoices and would have to wait months and chase every day where we would told we’ll be paid the following day, then the following day and so on. And all the time they’d be asking for free items for various magazine articles, none of which we were mentioned for or received any thanks for. Don’t support these people, they exploit other small businesses and we almost lost ours because of them.”

Helpful Report

Posted 8 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews