Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.91

4.9 Rating 29,496 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 29,496 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Jane T

Sue M

Jodie M

Jessica E

5079

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 22 hours ago

Hi Diane, thank you for a lovely review. We are so glad you feel this way, and we hope to keep providing this great service to you! Kind regards, Poppy

Posted 22 hours ago

“I absolutely love their range of lights. I went for two wall lights with little shades to be fitted by the side of my bed!”

Helpful Report

Posted 1 day ago

Hi Jessica, we are so pleased you feel this way. We hope that you love your new lights, and that they add the touch you wanted to your bedroom! Best wishes, Poppy

Posted 22 hours ago

“I purchased a beautiful rechargeable table lamp, and a shade to go with it. The quality of both items are outstanding, and everything was packaged beautifully. I will definitely be looking at their online store again.”

Helpful Report

Posted 1 day ago

We are so glad you feel this way! It is always so nice to hear from happy customers, so thank you for taking the time to leave your review. Best wishes, Poppy

Posted 22 hours ago

“Gorgeous lights. Highly recommend”

Helpful Report

Posted 1 day ago

Thank you so much for your lovely review, we are so glad you would recommend us! Best wishes, Poppy

Posted 22 hours ago

“iIlove their lamps and lampshades, they are gbeautiful colours, good quality and make me smile”

Helpful Report

Posted 1 day ago

Hi Barbara, I am so glad our lamps and shades bring a smile to your face! We hope we continue to bring happiness to you with our services! Best wishes, Poppy

Posted 22 hours ago

“Stylish well made light switches. I would buy again.”

Helpful Report

Posted 1 day ago

Thank you for letting us know you are happy with your purchases! We look forward to having you as a returning customer. Best wishes, Poppy

Posted 22 hours ago

“Wonderful product which is delivered so professionally, and looks fantastc.....we keep buying more and more”

Helpful Report

Posted 2 days ago

Hi Patrick, This is wonderful news! We value your returning loyalty, and your satisfaction with the products and service we provide is the icing on the cake! Thank you for shopping with us, and for your continued support. Best wishes, Poppy

Posted 22 hours ago

“Gorgeous quality”

Helpful Report

Posted 3 days ago

We are so glad to hear you feel this way, thank you for letting us know! Best wishes, Poppy

Posted 22 hours ago

“Very happy with my new light for dinning room, exactly what I was looking for. I ordered and the light arrived the next day so was very impressed with that too. Would definitely recommend 5* from me 😊”

Helpful Report

Posted 3 days ago

Kelly, thank you so much for such a lovely review. We are so glad to have provided such a quick service to you, thank you for letting us know we did a good job! Best wishes, Poppy

Posted 22 hours ago

“I couldn’t be more happy with my purchase from Pooky. I love my new lights. Delivery was super fast and came well packaged. I would definitely order from them again.”

Helpful Report

Posted 4 days ago

Thank you so much for sending over a picture of your new lights, they look fantastic! We are so pleased to have delivered great quality products quickly to you, and to see them in all their glory. We value your returning custom, thank you for shopping with us. Best wishes, Poppy

Posted 22 hours ago

“Fast delivery and super quality battery table lights. Really sturdy little chaps. Move over candles..”

Helpful Report

Posted 4 days ago

Hi Rosemary, thank you for your review! I am so glad to hear you love our rechargeables, we love them too! Best wishes, Poppy

Posted 22 hours ago

“Excellent designs and lampshade manufacture. Would have been a 5 star review were it not have been poor return service by Yodle.”

Helpful Report

Posted 6 days ago

Thank you for your honest review, I am sorry to hear that your return was not easy with the Collect+ Yodel service. Please don't hesitate to get in touch with us in future via our email hello@pooky.com when any issues occur, and we will do our best to help you with alternatives way forward. I am very glad to hear you are happy with the products despite this! Best wishes, Poppy

Posted 22 hours ago

“Beautiful collection of lamps and shades. Took a while to select the right ones for our room, but Pooky customer service very responsive and helpful. Returns process very efficient. Clearly quite a large business now but have so far managed to retain a small company feel and personalised service. We are delighted with our final choice, and would definetely use again and recommend.”

Helpful Report

Posted 6 days ago

Hi Michelle, Thank you so much for your kind review. It is really nice to hear that customers feel this way about the company as it grows, and means everything to us that this is something we continue to acheive. We look forward to having you as a returning customer, and assisting you with any queries you may have. Best wishes, Poppy

Posted 22 hours ago

“Lovely brand, great patterns and quality from them”

Helpful Report

Posted 6 days ago

Thank you so much for such a lovely review, we are happy you're happy! Best wishes, Poppy

Posted 22 hours ago

“Pooky is always the first place I got to for lights (we're renovating a victorian terrace and they always seem to have so many things that work with our vision for the house) - the latest purchase is for our sitting room, we're a few weeks off fitting yet but they're just what I wanted and I can't wait for the plastering to be finished so we can start the finishing touches. Delivered quickly and well packaged. Thank you!”

Helpful Report

Posted 6 days ago

Thank you so much for your lovely review, I am so glad you were able to find the lights you feel work best for your space from us! I am sure they will look wonderful in your home, and bring the vision together. Do let us know if there's anything we can help with by getting in touch with our team at hello@pooky.com! Best wishes, Poppy

Posted 22 hours ago

“I bought two bedside lamps from Pooky. Unfortunately one was damaged when it arrived. I was very impressed with their helpfulness regarding returning the damaged item and very quickly received a replacement. They look great. Will be buying all my lights in future from Pooky as the quality is great, their items are quirky and fun and the service is brilliant.”

Helpful Report

Posted 6 days ago

Hi Vanessa, I am so sorry to hear you had a damaged item delivered to you. I am however so pleased we have been able to turn this around for you in a way that has kept you satisfied and eager to return to us for more! We look forward to assisting you with any of your future orders. Best wishes, Poppy

Posted 22 hours ago

“Beautiful product, swift delivery. Overall very pleased and will be using again!”

Helpful Report

Posted 1 week ago

Hi Hannah, thank you so much so your lovely review. We look forward to having you as a returning customer! Best wishes, Poppy

Posted 22 hours ago

“Products are of a high quality, easy to assemble. My floor lamp & shade look like they were made for living room. Service was amazing. Products were securely wrapped & delivered with care.”

Helpful Report

Posted 1 week ago

Hi Anne, thank you so much for your wonderful feedback. It is so nice to hear from our customers, especially when they are so happy with the service we provide and the products we supply. If you need any help with anything, please don't hesitate to get in touch with us at hello@pooky.com! Best wishes, Poppy

Posted 22 hours ago

“Bought two beautiful tie dye lamp shades. As always, wonderful website, perfect transaction, stunning products, and swift delivery ! thank you Pooky!”

Helpful Report

Posted 1 week ago

Hi Tracy, I am so glad to hear you are happy with your purchase! Thank you for your review, and letting us know we did a great job. Best wishes, Poppy

Posted 23 hours ago

“I'm really sorry, and very disappointed, but I'm trying to psyche myself up to wrap up the lamps and get them back to you. The small one just doesn't fit, the apperture isn't wide enough. I still think that one is beautiful and really regret the fact that it doesn't fit. I don't think the bigger ones look anything like the photos online. I was looking forward to receiving two beautiful, turquoise lamps, but these are a dull, muted green, and not at all my cup of tea. And I'm dreading the responsibility of getting them back to you.”

Helpful Report

Posted 1 week ago

Hi Jen, Thank you for getting your review over to us. I am so sorry to hear your experience has been less than ideal, we would be happy to assist you with your issues and find a positive direction forward for you. Please email our team at hello@pooky.com, and we will do our best to help with this. Best wishes, Poppy

Posted 23 hours ago

Pooky is rated 4.9 based on 29,496 reviews