Prestigia Reviews

“ They drag refund for weeks giving lame excuse. Still processing even though they promised refund soon ”

“ We have cancelled our reservation that was meant to be for October 2025 already since 24th of March 2025. Still no refund. Standard email saying it is currently being processed. This is unacceptable since it clearly says refund within 7-10 working days. Have anyone taken a legal action against them? ”

“ I was told refunds are processed 7-10 working days. ”

“ They cancel the reserve and don't make the refund. Beware they are scamers. ”

“ I’ve been waiting for a refund from them since July 2024. ”

“ Despite reaching out to their customer service multiple times via email and phone, Prestigia admitted their mistake but has refused to process my refund. ”

“ If I could give it a minus 10000 I would. Terrible company and service. Booked a hotel then they contacted me to tell me they made a mistake and price is wrong. One month later still not refund. Complete and otter joke. ”

“ If you don’t go along with it and you request a refund, they say it will take 3 to 5 business days, but it doesn’t it will take much longer to get a refund. ”

“ They failed to disclose hidden fees, such as resort fees or VAT charges, and even charged me twice for a single transaction. Furthermore, their customer service is the worst I’ve encountered among travel apps. To make matters worse, they are flagged as high-risk by credit card companies. Also, I should mention that getting your refund from them is not easy. You will be forced to go through a dispute process at the end of the day. ”

“ Cancelled reservation 10 minutes after booking. Refund policy states 3-5 days and here we are 40 days, 3 phone calls, 10 emails later I finally just had to submit as fraud to my credit card company because I’ve never been refunded. Their explanation continues to be that they will expedite the refund- still nothing ”