Projuice Reviews

Name: Projuice
Address: Unit 2, Clyst Court, Exeter
Rating: 4.32

4.3 Rating 404 Reviews

81 %

of reviewers recommend Projuice

Company Reviews

Questions

Metrics

4.3

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01395239500

Location:

Unit 2, Clyst Court
Exeter
Ex5 1SA

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Projuice 5 star review on 13th August 2021

Verónica Ganan-Burgoa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are looking for a new smoothie provider for our small business and I was on the verge of placing the order when I noticed that I was being charged £30 for £76 of goods. On calling Projuice to check this as it seemed wrong the operator said I would need to order 15 boxes to qualify for free delivery and £30 was correct for all smaller orders. A real shame as the juice flavours offered are good, but I do not have storage for 15 boxes of fruit and cannot justify a delivery charge that is nearly half the price of the order! Small businesses are priced out of this one.”

Helpful Report

Posted 7 years ago

Hi Sarah, Many thanks for your review. We do offer free delivery on 15 boxes but this is part of a sliding scale of delivery charges. so the more you order the less you pay. This is due to the high cost of refrigerated delivery I'm afraid. You can increase your number of boxes by adding cups, lids, straws, sauces etc. However if you are looking to place smaller orders then we do partner with a number of local food service companies throughout the country such as Delice De France and Hunts who can deliver 1, 2 or 3 boxes no problem. Please get in touch and we'll be happy to provide details for you.

Posted 7 years ago

“we are enjoying doing the smoothies but we do find that they are a little too thick with only 300ml of juice... (some are thicker than others but we have even had different results within the same kind... ) I'd like to experiment (and not on the customers) with just apple juice or just orange juice so that a) I can decide which juice to buy and b) I can choose which varieties to stock as we can't do them all so it would it good to be able to buy individual amounts (i.e. maybe 4 of 3 different ones = 18 rather than a whole pack of 18) Some more start up help from your staff and greater flexibility on purchase would have been good.... ALSO it now appears I did not order enough apple/mango/orange juice (I ordered 1 box of 4x 5lts) so today I have rung to order more only to find the delivery costs astronomical as its not 15 items ! Its only ambient stock too so does not require a refrigerated van. I hoped given it was my first order I may have got advise on this, or I may have had better service once I discovered the issue but the lady was quite unhelpful. (I know there are others in my region who also order so we could perhaps have piggy backed on their delivery if she had made a note as to when a van was coming my way and maybe called me?!) I am now forced to get juice from somewhere else until I am ready to place a larger order... on the whole I'm not feeling v satisfied with customer service :-(”

Helpful Report

Posted 8 years ago

“The website was hard work, you can not change your email address on the account. If i didn't like the product I would not use it, needs improving!!”

Helpful Report

Posted 8 years ago

Hi Mark, Thanks for your comments. To change your email address. Login to the website and click on "edit your account information" - then just pop in the email address you want to use and click "continue". If you're still having problems please give me a call on 01395 239 500 (Seth)

Posted 8 years ago

“I was very disappointed with your pre made bags of mixes fruit they had no flavour when blended they were tasteless”

Helpful Report

Posted 8 years ago

Hi Claire, I'm sorry you feel that way. We pride ourselves on using Grade A premium fruit and we have more fruit in our bags than anyone else with many happy customers. Were you using our 100g or 150g bags? Also can I ask what juice and how much you were blending with the fruit?

Posted 8 years ago

Projuice is rated 4.3 based on 404 reviews