Promotional Matches Reviews

Name: Promotional Matches
Address: 230 N Maple Ave, Suite 291, Marlton, NJ
Rating: 4.10

4.1 Rating 31 Reviews

77 %

of reviewers recommend Promotional Matches

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Phone:

800-485-4461

Email:

pmaxey0@gmail.com

Location:

230 N Maple Ave, Suite 291
Marlton, NJ
08053

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Promotional Matches 5 star review on 1st July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promotionalmatches.com is a phenomenal company to use as they have quick turnaround times and outstanding customer service!! I’ve been using this company for 20 years!!”

Helpful Report

Posted 3 years ago

“Do not do business with this company if you can avoid it — Like the other reviewer, there are a number of things that are unclear from a pricing perspective until after you've purchased. In our case it was what they deemed "rushed production" and gave us very rough ranges for overnight shipping costs that were more than double other vendors we ended up reaching out to. We resultably asked to cancel our order less than 24 hours after we'd made it and received more pertinent information in relation to the cost (they kept saying they'd get back to us on something that should be very clear, cut and dry) — and without any further correspondence we were refunded with a $35 dollar cancellation fee deducted from the total price. They hadn't even begun to make a proof yet, so they were not inconvenienced in a way that you would expect to be hit with a fee. From what I've seen their actual output and production work is subpar, their website is like time traveling to the early 90's and their customer service is horrendous (shoutout Liz!). We reached out to Templi (a Brooklyn company) and in comparison it was the most pleasant, helpful and transparent anyone has been when it comes to promotional products and customization thus far. Would highly recommend you try them out instead of these bozos. Godspeed”

Helpful Report

Posted 2 months ago

“There are a number of constraints on the design options that are not clear before purchasing. Then when you try to cancel the order, there's hassles about a "no refund policy". Confusing and poor communication throughout. Look elsewhere.”

Helpful Report

Posted 3 years ago

“Communication was very poor and I was promised to have them delivered on time but they ended up getting delayed over a week. The seller did not tell me that until I emailed several times on why my shipment was not getting sent. Clearly they did not care about the time sensitivity of my project.”

Helpful Report

Posted 3 years ago

Of course, we care about your projects! We apologize for the delays; your matchbooks had a two-three week production time and then an additional shipping time period which we really have no control over. Lately, shipping for everybody has been abysmally slow -- sometimes causing very angry customers. There is no way for us to estimate shipping times anymore which causes much angst for everybody involved.

Posted 3 years ago

“I would absolutely NOT recommend this company for any matches. The ink on the matches scratched off very easily, most of the matches arrived damaged. The colors were also completely wrong on my order. I also waited about 2 months for them to arrive, possibly longer. Then I was refused to be given a full refund unless I sent back everything.”

Helpful Report

Posted 3 years ago

We are sorry you were disappointed in the processing time for your order. Production for your matchbooks was about two weeks. Shipping has been exceedingly slow for everything and we absolutely have no control over that. I believe that we did give you a full refund.

Posted 3 years ago

“amazing thank you”

Helpful Report

Posted 3 years ago

“Jackie at Promotional Matches went above and beyond for our company. There was a miscommunication about how many matches I ordered vs. what was available for a certain special, and she was able to credit me the difference. In addition, I was having difficulty with my email, and had to try several times to send her the file. She called me after the second time it didn't go through, and patiently stayed on the line with me while we sorted out the issue and got her the file. AND THEN! the template that my design team used was the wrong one for the matches I ordered! Jackie was able to get my design on the right template, and had a beautiful proof back to me within 36hrs. My part of this transaction was a mess, and Jackie helped me sort out every step of the process.”

Helpful Report

Posted 3 years ago

“The matches were a great print. Will be buying more again soon! Thanks!”

Helpful Report

Posted 3 years ago

“Great prices and product, and excellent customer service. Jackie was consistently responsive and helped ensure we ended up with the product we were hoping for.”

Helpful Report

Posted 3 years ago

“Great service and attention to detail - Jackie is a pleasure to work with! Looking forward to the next order. Thanks again.”

Helpful Report

Posted 3 years ago

“Great Quality Printing and Fast Delivery. Jackie is the best at customer service.”

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Posted 3 years ago

“Great site and customer service.”

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Posted 3 years ago

“They were great and helped out with every step along the way!”

Helpful Report

Posted 3 years ago

“Would never recommend this company. They are impossible to get a hold of and very slow to respond. It took weeks to get a proof of my matchbooks, and they kept sending the same corrupted file that I could not even open. I was questioning if they were even a real company, which is concerning when you are spending so much money on a product. The final matchbooks were fine, but nothing about the process was easy or properly communicated, which led to a very stressful experience and a long lead time on receiving my matchbooks.”

Helpful Report

Posted 3 years ago

Thank you for your review. We appreciate the feedback. It can be frustrating when it seems as if your needs are not being met, however, in this case, I believe there were some issues with the original file that we received which led to the delays and corrupted file problems. We apologize for this mix-up, and are glad that the finished product was acceptable and allayed some of the stress in the proof-approving process.

Posted 3 years ago

“We are very happy with our purchase. The matches are a higher quality than expected. The whole process was seamless and quick.”

Helpful Report

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

“Still waiting on my order. Apparently it'll be about 7 weeks longer than expected to receive. No update was sent until I had to reach out to get a status. Disappointed by the lack of communication with the long delay.”

Helpful Report

Posted 3 years ago

Hi, Melissa, Thank you for taking the time to write. According to our website, the normal production time for your order of the Milady Standard Matchboxes is about 45 business days (about 7 weeks). As your order was placed May 8, the earliest that you should expect your order is next week. There have been delays overseas, so it may take even longer, We apologize for this inconvenience and hope that the quality of the matchboxes exceeds your expectations. Thank you. Promotional Matches

Posted 3 years ago

“LOVE Promotional Matches. Seamless communication and transaction. Not to mention how beautiful my little matchbooks look! Thank You so much for your professionalism!”

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Posted 3 years ago

“I love the matches I ordered. They look great and didn't take very much time at all to receive them after I ordered them. Everyone who has received them with our candles are so excited.”

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Posted 3 years ago

“Amazing products, high quality and quick delivery. Definitely recommend !”

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Posted 3 years ago

Promotional Matches is rated 4.1 based on 31 reviews