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retailmarket.net Reviews

4.9 Rating 151 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
I had an issue with a damaged item, and the way it was handled was outstanding. Quick to respond, they sent a replacement immediately and ensured it was packed extra securely. Great to see such responsive and considerate service.
posted 9 months ago - Gelx Crooft
Service is much better now. My return was processed without any problems, and it was quick. However, I’d love to see more frequent updates about new products and offers.
posted 9 months ago - Earnest Whitfield
I'm really impressed with the improved customer service. They resolved my issue quickly and efficiently. However, the shipping cost is still a bit high, which is why I'm holding back one star.
posted 10 months ago - Shix Lipert
I’ve noticed significant improvements in their service. My last order was handled very professionally, though the delivery took a couple of days longer than expected.
posted 10 months ago - Ryan t Wilson
Much better interaction with customer service this time around. Quick to resolve an issue with my order. Deducting one star because the packaging could be more secure.
posted 10 months ago - David A Narvaez
Better than before. The product quality has improved, and customer service was quick to assist when I had questions. Still, the shipping fees are a bit higher than I'd like.
posted 10 months ago - Richard E Jesse
Much better customer interaction on this order. Quick and efficient problem-solving by the customer service team. Still, some minor issues with the mobile site navigation.
posted 10 months ago - Scott L Jackson
Responsive customer service and much faster delivery times than before. However, the product range could still be broader to better meet diverse customer needs.
posted 10 months ago - Richard Haines
Thrilled with the customer service on my last order! There was a mix-up with the product size, but it was quickly rectified, and they even expedited the correct size at no additional charge. Impressive attention to detail.
posted 10 months ago - Abraham K. Dempsey
The Retail Market has truly transformed its customer service. After a disappointing experience, they not only resolved the issue but also ensured my new order was expedited at no extra cost. They’ve regained my trust completely!
posted 10 months ago - William Byrne