Login
Start Free Trial Are you a business? Click Here

Ruka Hair Reviews

4.4 Rating 289 Reviews
A
Happiness Grade
A

Customer Service - Good

90.91%
Industry Average
The Ruka team are So… The Best!!! The service is excellent, fast and very efficient. I currently subscribe and receive offers and discounts with every purchase 🫶🏾. I love the information and newsletters. The merchandise is top class and so Stylish- there’s something for everyone. Thank you all So Much.
posted 11 months ago - Corrine
I have bought a number of wigs and hair pieces from Ruka and I love I am always satisfied with the quality and customer service.
posted 2 years ago - Oyinkan Akinseye
Ruka Think Silk Clips Hair is off good quality and matches my hair perfectly whereas most clip-ins i have tried are a little too silky for my hair texture. I have washed the hair 12 times and the hair is still in good condition and is not shredding. I was a lady who loved weaved prior to clips but now I'm in love with clip-ins. It takes me around 15 mins to do mine so really good for those last-minute styles on a night out. I have not dyed the hair as the colour is a natural black/brown 1b which makes it even more perfect. The hair works well in the sun as I have been working in Dubai for the past 3 months and with a little light oil it's perfect. The clips are super comfortable and I sleep in them as i wear my style as i would wear a weave. The only suggestion would be to Ruka to try the pointy end clips on their hair rather than round as this would make the sliding of clips into the hair a little easier. Usually, i would use European products in my other hair but I find high-quality Afro hair products work better i.e Kere Care, Meilie,Mizani. I have now put an order in for the Body wave clip-ins so can't wait to try these out. Thanks for the good service and good hair quality Ruka :-)
posted 2 years ago - Marie Plummer
Customer service always up to par.
posted 2 years ago - Yolande Peck
I just have to say a BIG thank you to the customer service team that helped me sort out the issue and also would like to say that I am loving the new products especially the Serum. It's smooth and smells soooooo nice! Definitely will continue to recommend to all my friends and family. 😊
posted 2 years ago - Catia
I had an issue with the quality of my wig and contacted the customer service team. I would say that Ruka has hands down the best customer service I have ever experience. The team are genuinely kind and care about their customers, the quality that they provide and the service they give.
posted 2 years ago - Cherish
Very good customer service support. Lovely clip in sup
posted 2 years ago - Jozette
Ruka Hair is AMAZING!!! I had the best customer service when I had problems with ordering, the assistant was warm and more than willing to help.
posted 2 years ago - Phumelela
An amazing hair experience. Very good customer service also
posted 2 years ago - Joy Kaziah
Setting the bar for the type of shopping experience and customer service we deserve! I love love love Ruka, high quality, deep knowledge and big smiles.
posted 2 years ago - Ronae