SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Questions

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Location:

Axys House Heol Crochendy,
Nantgarw,
Cardiff
Wales
CF15 7TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy and content with the service we are provided by Safecontractor. We have always found them knowledgeable but also very helpful when we've had questions and needed support.”

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Posted 4 years ago

“Obviously the pandemic has caused considerable difficulties however, I have received excellent advice and support upon my application to renew my accreditation. Your assessor has been excellent and he brought up some parts of our H&S that needed updating. His useful advice and information provided me with a clearer path which has proved successull. I received our new accreditation cetificate by e mail next day and we are awaiting mail delivery.”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that you have had a great experience with our people and process!

Posted 4 years ago

“Very helpful and understanding and fast reply”

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Posted 4 years ago

“completed all the relevant documentation within time of the expiry date, but after 20 days I had to contact SafeContractor to chase up the process, who informed me that an auditor will be looking into it soon. Then I had to wait a further 2 weeks due to the Christmas break and then again I had to phone to chase up!! following this phone call we passed the accreditation process within a day of making the call.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Only issue was that we sent off questionnaire on the very first day that we were able to submit ie, 30 Days before but we still had not been audited until after our cert had expired which made carrying on working on sites difficult as we needed a cert in date to continue with our business”

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Posted 4 years ago

Hi DB Engineers Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 year ago

“very poor, every year we have to go through a pre screening process supplying additional or points of clarity only then to be passed to an auditor who requests further information or sometimes has a conflicting point of view as what is needed very frustrating, no improvement year on year, auditors seems to lack practical understanding around health and safety”

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Posted 4 years ago

“The process is fairly simple and if you are a bit unsure about anything the help is quickly at hand.”

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Posted 4 years ago

“Great. Super helpful and efficient as always. Especially this year as we needed to conclude quickly because our airside passes were about to lapse.”

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Posted 4 years ago

“Cory Arudel was very helpful & efficient assisting with a couple of tricky questions”

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Posted 4 years ago

“Long winded no help to a small company”

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Posted 4 years ago

“Service was good , i struggle with computers and they were helpful”

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Posted 4 years ago

Thank you for your feedback, we are happy to hear this! Also, congratulations on your accreditation!

Posted 4 years ago

“A daunting experience at first for a small family run business, but we neednt have worried because Alcumus were very helpful and took the stress out of the process, thank you Alcumus.”

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Posted 4 years ago

“Very helpful responses to emails from SafeContractor staff”

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Posted 4 years ago

“Straight forward to use and very helpful support staff.”

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Posted 4 years ago

Thank you very much for your feedbacK! Congratulations on your accreditation!

Posted 4 years ago

“Very good communication and assistance throughout the approval process .Always very helpful and easy to deal with .”

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Posted 4 years ago

“Quick and Easy, supported with any information required”

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Posted 4 years ago

“Having been with you since 2007 (15 yrs) with no staff of procedure changes, this years audit was a nightmare. Im Considering other options for next year”

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Posted 4 years ago

We are sorry to hear about your experience. Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“A reasonably easy process as we already had most of the processes and documentation in hand. Membership was dictated by one of our customers to continue working with them. We are hoping to expand our client base on the back of this accreditation.”

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Posted 4 years ago

“Extremely helpful throughout the process.”

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Posted 4 years ago

SafeContractor is rated 4.3 based on 2,756 reviews