SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Questions

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Location:

Axys House Heol Crochendy,
Nantgarw,
Cardiff
Wales
CF15 7TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to understand the requirements needed . Support was easy to reach . Best Regards, Junah Espinar Intelligent Workplace Solution”

Helpful Report

Posted 1 year ago

“Fom start to finish the process was daunting for me but with the help and advice from the team at Alcumus and tyhe help via You Tube we managed to get our company accreditated and we look forward to new contracts and customers with a confident approach”

Helpful Report

Posted 1 year ago

“I am not Therser Uk health and safety advisor”

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Posted 1 year ago

“Very good support”

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Posted 1 year ago

“Online system was easy to follow, however, sent in completed sections well in time for renewal, only for cert expiry date to pass with no contact from Alcumus. Contacted Aclumus regarding issue, was told info would be passed on to relevant person - still nothing back, emailed - no reply, emailed again a few days later - auto reply - person out for nearly two weeks. Phoned again, told that info had been received well in time (13 days before cert expired) but no-one had passed it on to the audit team - hence no contact about whether all was correct or not - that day (Friday) had audit team make contact and all issues resolved by lunch on the Monday - still 12 days after the previous cert expired and all because some-one 'forgot' to pass the information on to the audit dept. This would all have been sorted with a week to spare if the system had worked correctly - so not impressed with having to chase to get it dealt with.”

Helpful Report

Posted 1 year ago

“Questionnaire/PQQ is clear and straight forward to complete and assistance from the team to ensure correct documentation is submitted is great. However, turnaround time to review and approve submitted accreditation is too long. The accreditation already costs a substantial fee and the pushing of an additional £150 cost for the 'express service' feels a rip off to extort more money from customers.”

Helpful Report

Posted 1 year ago

Hi Genu Prima Limited T/A First Grade Projects, Thank you for your feedback, and congratulations on becoming approved! We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 year ago

“The process took a little longer than we expected but the help and support, particularly from the team, was excellent Thank you Sebastian from Reflections Sussex Ltd”

Helpful Report

Posted 2 years ago

“The accreditation process is OK and effective. However the accounts team are awful. Invoices are routinely sent out months before they are due, and endless chasing phone calls and emails, have annoyed the hell out of me. Please note that these phone calls and emails take place weeks and months before the payment is due. I have no idea what their accounts team are thinking of when they do this, or indeed if they think at all.”

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Posted 2 years ago

“The process took a little longer than we expected but the help and support, particularly from Alexandra Davies, was excellent”

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Posted 2 years ago

“Great communication, very friendly and approachable.”

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Posted 2 years ago

“Safecontractor are very easy to work with, I contacted them mid Audit with a query and they were able to assist me very quickly and resolve the issue. Thanks for your support”

Helpful Report

Posted 2 years ago

“Good Communication throughout the process”

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Posted 2 years ago

“Fairly straight forward, had to clarify the same information a few times which could have been resolved in an initial telephone call.”

Helpful Report

Posted 2 years ago

“Your team and support have been so helpful and available just at the right time when we needed their support - thank you”

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Posted 2 years ago

“Prompt feedback on required information”

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Posted 2 years ago

“Very easy to use the portal and the service from the staff was first class. Very helpful and efficient”

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Posted 2 years ago

“It was a thorough examination of our processes, procedures and policies, but clearly explained about what the requirements were to achieve accreditation.”

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Posted 2 years ago

“TOO MANY PEOPLE INVOLVED IN THE PROCESS, HAVING TO EXPLAIN YOURSELF TO MANY PEOPLE RATHER THAN ONE APPOINTED PERSON. GET SENT FAR TOO MANY EMAIL COMMUNICATION AND THE COST HAS BECOME RATHER STEEP.”

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Posted 2 years ago

“Everyone was very helpful, clear concise instructions.”

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Posted 2 years ago

“Easy to follow - we have been Safe Contractor accredited for a number of years now so I am familiar with the process.”

Helpful Report

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,756 reviews