SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Questions

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Location:

Axys House Heol Crochendy,
Nantgarw,
Cardiff
Wales
CF15 7TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to follow questionnaire & info upload facility for achieving accreditation. Very helpful support & Audit staff.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and out audit team helpful. Congratulations on your accreditation!

Posted 6 years ago

“Online portal doesn't work. Continually rejects password at login and have to reset (I use a password manager - I'm not forgetting my password). Can't view of load up documents. SafeContractor says it's not their problem and won't sort it out. Accreditation process takes no account of the small size of our company and misapplies H&S requirements. Not flexible in respect of work type, has to fit their rigid definitions, rather than fit to you.”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you. Your login username is your membership number (available on your accreditation certificate). You can reset your password using the password reset link.

Posted 6 years ago

“Very simple and straight forward process to attain accreditation. Feedback and support from accreditation and administration teams are always quick and helpful.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our support teams helpful. Congratulations on your accreditation!

Posted 6 years ago

“It was easy and relatively painless!”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“The process was smooth and we achieved accreditation for the 10th year on the trot so very pleased all round and with the Safe contractor team.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process smooth. Congratulations on your 10th consecutive accreditation, we're thrilled to have you on board!

Posted 6 years ago

“Getting Safe Contractor status is not a walk in the park, it is not an easy accreditation to qualify for which gives it its intrinsic and earned value. The people at Safe Contractor / Alcumus have assisted throughout the process and have been most helpful in what have been for all testing conditions of working remotely from home during the Covid 19 restrictions. They have coached and guided when ask and have never been difficult to approach or discuss key items with.”

Helpful Report

Posted 6 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 6 years ago

“very good experience quick and efficient”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process quick and efficient. Congratulations on your accreditation!

Posted 6 years ago

“Very interesting. I would like to suggest that S/C should issue bulletins for changes to regulations by email to members. We are expected to have a H&S advisor, which we do, and the only unsolicited advice we received was to change the date on our Cont Phase Plan from 2010 to 2015”

Helpful Report

Posted 6 years ago

Thank you for the review and congratulations on your accreditation! We send out monthly Newsletters with relevant information, including legislation changes when applicable. Keep an eye on your inbox for the latest industry and SafeContractor news each month!

Posted 6 years ago

“Great customer service off all your staff i can confirm we had Sally Thomas, Scott Hollis & Richard Hill.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation with great customer service.

Posted 6 years ago

“Good and easy to complete giving confidence that safe systems are in place”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“When I spoke to any staff member I found them to be very professional and helpful, they also explained what was needed in a very simple manner making the whole process a lot easier”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“Really helpful and always someone there to speak to”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“The process to accreditation was very smooth and with both the support and help of both the technical support officer and the auditor as well I felt that they valued all the effort that I put in and steered me and my company quickly to the correct level of detail and information required to reach the standard. Very impressed.”

Helpful Report

Posted 6 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 6 years ago

“really helpful at all times”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“Straight forward, clear, speedy”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“Smooth easy process”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process smooth and straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“Perfect customer service, professional and friendly. Everything was carried out effortlessly and with little demands on my time. The whole process was very quick and efficient.”

Helpful Report

Posted 6 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 6 years ago

“Slight delay but considering Covid 19 very helpful”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Thank you for being understanding of any delays caused due to the pandemic and we apologise for any inconvenience that this may have caused you. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“Assistance whenever you need it”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“Very good service and helpful staff”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team helpful. Congratulations on your accreditation!

Posted 6 years ago

SafeContractor is rated 4.3 based on 2,756 reviews