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Secret Escapes Reviews

1.4 Rating 265 Reviews
A
Happiness Grade
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Phone:

0845 078 2029

Email:

support@secretescapes.com

Location:

20-28a Hatton Wall, London United Kingdom

A

Customer Service - Good

90.00%
Industry Average
“ The Secret Escapes customer service representative at +1 (888) 821-5499 was extremely helpful and professional. They patiently explained my flight options, answered all my questions, and made the reservation update process simple and stress-free. ”
posted 1 month ago - jonathanfis
“ By dialing Secret’s Escapes main customer service official number at 1-855-201-5621tm or 1-855-201-5621 OTA (Live Person), you can speak directly with a live person 24/7. ”
posted 2 months ago - fghjk
“ By dialing Secret’s Escapes main customer service official number at 1-855-201-5621tm or 1-855-201-5621 OTA (Live Person), you can speak directly with a live person 24/7. ”
posted 2 months ago - hjhvjhvcc
“ We are extremely annoyed at the customer service we have received from them not replying to our emails and putting the phone down on occasions,which is so rude. ”
posted 6 years ago - Anonymous
“ I do hope the COVID experience of many guests is sorted out as I had great experience with customer service after Fantastic trip to Iceland. An excursion was cancelled and they sorted out a refund quickly and without fuss. Dealt with questions, queries etc quickly and we had a great time. Shame about these reviews, hope it gets sorted for people. ”
posted 6 years ago - Jane powell
“ I DONT WANT to cancel but the hotel is in lockdown so the service I have paid for is not available. ”
posted 6 years ago - Anonymous
“ Just used Secret Escapes for the first time to the Bianco Olympico Haldaliki Greece, I must say that service from the start to the finish was first class and would have no hesitation in using again. ”
posted 7 years ago - Steve & Gaynor Jacobs