SelectSpecs.com Reviews

“ Shocking response time my delivery took weeks and when the glasses arrived they where a very poor fit after returning the item 2 weeks later no refund no response to emails no acknowledgement they have received my return truly Shocking im giving them until Friday then calling my bank ”

“ DO NOT PURCHASE FROM THIS COMPANY. They sent my parcel to a completely different address that which I posted it to. Meaning it got lost in the system and I had to travel an hour to pick it up. No apology. No refund for the express delivery I paid for. No customer service whatsoever. ”

“ Changed address, got confirmation in writing of updated account with new address yet glasses still sent to old address and now refusing to give me a full refund even though it's their mistake! I have a long trace of emails and I will take this further (trading standards/ombudsman) as I know my rights as a customer and I don't have £100 to throw out window that's why I'm trying to save money. ”

“ As this was the second time I had received faulty lenses, I decided to opt for a refund this time and first contacted them on 28th August 2022 about this. ”

“ They sold me a faulty product which I had to return within a couple of months, yet they refused a full refund - leaving me out of pocket by 2/3 of the value of the product. If you are buying a cheap product it may be the worth a gamble, but if you plan to spend for something premium better to go to another retailer. ”

“ Bough a box of 24pcs contact lenses. The expiry date is less than 1 year and it was not indicated in the product page. Customer service, Victoria De, can only offer us a refund if we mail back the lenses to them. We are located half the word away from them. Very disappointed and feel cheated after being a customer of several years. Do not buy contact lenses from them!! ”

“ I ordered a pair of glasses from SelectSpecs after two months and countless phone calls and emails, they are still refusing to refund me, all this because they sent them without filling out any customs declaration in order to sent them to me in Spain. ”

“ I also said a refund otherwise as I didnt want them again as is. ”

“ Don't waste your money. I ordered 2 pairs of glasses but only one arrived. Gave my presciption for reading glasses but would be great if my arms were 4 metres long. Better off going to one of the well known shops on the high street. Hopefully can get a refund but wont hold my breath. Just another big rip off from a two bit company. ”

“ After reporting this, it was 5 days before I even got a response and returns number for a refund, which is pretty poor customer service in itself. ”