shonajoy.com Reviews

2.3 Rating 143 Reviews
A-
Happiness Grade
A-

Customer Service - Good

84.21%
Industry Average
I purchased my wedding dress last minute from here as I had a crisis with my original dress and can I just say the shipping was so fast, the quality was amazing and customer service was so helpful with all of my questions. I can't wait to get more use out of my dress and shop Shona Joy for any future occasions!
posted 1 year ago - Angie
I cant express how positive my experience with Shona Joy was.. but I will try in this review. The girls in customer service were so helpful with sizing and my garments are amazing!! I love them so much - They are great additions to my wardrobe. Now I just need to save up for their swim collection!
posted 1 year ago - Ruby
Best online shopping experience ever! The customer service was so helpful in me picking the right dress and the returns process was super easy for the ones I didn't want to keep. Highly recommend supporting this Aussie business!
posted 1 year ago - Lucie
Just purchased leonie maxi dress ,absolutely stunning !!! Fast post and great customer service. Highly recommend.
posted 1 year ago - Ness
I used Shona Joys "pick up" service as I had a last minute event! I got my garment in 24 hours from their head office and the girls were super lovely! This service was soooo helpful and literally saved me as I scurried to find an outfit last minute! I definitely recommend!!!
posted 1 year ago - Ariana
Ordered Shona Joy for my bridesmaids dresses! The customer service team were so lovely helping me return the ones that didn't I didn't end up choosing. I live in the US and was able to return for $30 through Parcel Monkey which they recommended to me.
posted 1 year ago - Natalia
The best customer service ever!!!! They are so attentive and responsive and have definitely won me over as a customer for life. Not to mention how wonderful the products are too - wow! Absolute quality
posted 1 year ago - Arielle
Shona Joy is my favorite brand by a mile! Their customer service is second to none with all policies available one click away - so simple! The quality is phenomenal and I always feel like a superstar in the garments. Recommending to everyone - thanks Shona Joy!!!
posted 1 year ago - Eleanora
Their customer service team has been incredible and were always happy to answer any questions I had (I’m in the US).
posted 2 years ago - Danielle
I received such amazing, helpful and friendly customer service from Capucine. She really saved me with my outfit to my brothers wedding and with such short notice as well. I am extremely grateful! Thankyou
posted 2 years ago - Anonymous