Dear Samantha, thank you for reaching out to us and we are sorry that your item did not arrive in time for your daughters birthday. We can see that this item was ordered on the 4th September and the delivery timescale was clearly shown as 3-7 working days. We can see that the courier attempted delivery on Monday the 9th September but you were unavailable and you elected to collect the item from the service point on the 10th September. We do however take all feedback seriously and will work with our IT team to see if we can make the delivery timescales clearer to avoid this happening in the future.
“Pram and your service was very good you was let down big time by your delivery company we left a note on the door for it to be taken two doors away as we had to go to the hospital at the last minute
Your delivery person took no notice of the sign and drop the parcel over our gates
I do not think this is except able way to deliver”
“Just made a recent purchase from this company and I can say I am very highly satisfied. Delivery was quick and always kept me updated on where my order was and what time it will be delivered. The customer service off the company is highly professional and I would 100% recommend this company and website for baby products.”
“Great price and fantastic customer service. The company really went the extra mile to help get the items out to me despite being based overseas with the Armed Forces.”
“Excellent. Purchased a baby travel system, delivered with in 2 days with a good competitive price and got additional discount being a new user. Will purchase more in future as well.”
“Fantastic service, from start to finish..very quick next day delivery. My daughter absolutely loves her new trike. Great quality, very sturdy and easy to control. Love it! X”
“Hassle free, cheap price, smooth transaction, in stock ( compared to other websites) and next day tracked delivery by DHL. Also excellent customer communication.
Great all round service.”
“Furniture we ordered came quickly there was a bit of damage to one if the pancakes but smartkidstore dealt with it really quickly and replaced the panel within days. Good service”
