Smooth & Groomed Reviews

Name: Smooth & Groomed
Address: Unit 1 Beckside Court Annie Reed Road, Beverley
Rating: 4.93

4.9 Rating 717 Reviews

99 %

of reviewers recommend Smooth & Groomed

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About Smooth & Groomed:

Shaving has become a mundane routine of mass-market products promoted by celebrity athletes and over-complicated engineering. Our website was born out of a love for traditional shaving, using products made with craftsmanship and passion: products not designed to maximise profits, but to truly enhance user experience and shaving pleasure.

At Smooth & Groomed, it's our mission to take shaving back to its roots; back to razor blades that cost pennies, back to soaps, creams and shaving brushes that produce maximum comfort; and above all, back to razors that exude quality and reflect true character.

At Smooth & Groomed, we understand the importance of quality, in every part of our operations. We don’t want to simply satisfy our customers - we want to delight them! So whether you're browsing our website or speaking to a member of our dedicated team, you'll receive a first class service. Feedback from our customers is critical to our customer service - so get in touch if there's anything at all that we could be doing better.

Visit Website

Phone:

01482 337180

Email:

info@smoothandgroomed.co.uk

Location:

Unit 1 Beckside Court Annie Reed Road
Beverley
HU17 0LF

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Smooth & Groomed 5 star review on 9th July 2018

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great advice from Mike as to which DE Blades to try out. Extremely happy with my order and prompt delivery also was nice to have a few free sample shave creams to try out.”

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Posted 9 years ago

“Good service and quick delivery.”

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Posted 9 years ago

“i bought a Dove shavette and a packet of blades which were delivered in good time and condition. However, while I appreciate the free delivery, I think the plain envelope the items were delivered in was not appropriate. A padded 'Jiffy' type envelope i believe would be better.”

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Posted 9 years ago

Dear Aris, Thank you for your feedback. It is very useful to hear the impressions of our customers. It’s disappointing that our packaging resulted in our first 3* review as we pride ourselves on fast, efficient and excellent value customer service. Hopefully i can explain our reasons for choosing the packaging we do… Firstly, we try wherever possible to reduce packaging rather than increase it. Not only does this reduce costs (keeping our prices competitive), it also helps reduce our impact on the environment. Secondly, we have sold shavettes for a couple of years and have tested several methods of postage. Ultimately, we settled on the simple white envelope as the items are supplied pre-packaged in a protective sleeve. To this day, we have never had a damaged item, so we feel a padded envelope may be an unnecessary step. Finally, the use of a non-padded envelope allows the shavettes to be sent via Royal Mail’s “Large Letter” service. This is a significant cost saving which allows us to offer the Free Delivery on the item. Thus, a padded envelope would become a “Parcel” and therefore increase both the postage and the packaging costs. If our current method began to result in damages, we would of course review the packaging to ensure adequate protection. I hope i have helped to justify our packaging decisions. We file and retain all customer feedback and will of course act if we have several reports of the same complaint. If there are any other improvements that you think we can make, please let me know. Finally, please accept this 10% discount off your next order as a thank you for your honest feedback. Use HLEECXRX in the checkout of your next order to save 10%. I hope you’re enjoying shaving with your new Dovo Shavette. I use the same product myself and prefer the long blades as i feel these result in fewer passes of the razor. A good pre-shave oil is also recommended to help the blade glide across the skin. If there’s anything else you need, just let me know. Best regards, Mike Smooth & Groomed

Posted 9 years ago

“Your service was first class it was in my house the day after before 12.00 am can’t ask for much better than that, so I have absolutely no complaints whatsoever with the transaction. Being a Newbie its hard for me to judge or compare, I started off doing around 25% then finish off with a double edge. Yesterday I went up to probably 80% as its a marathon not a sprint. So all in all a well satisfied Customer, by the way the bloke who took the time to speak to me and advise me I can’t thank enough. Those are the sort of things that will make me return to your online shop again. Cheers Peter Harrison”

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Posted 9 years ago

“I have only used the razor set twice but can already feel the luxury of this quality product. I bought the Edwin & Jagger nickel DE set and would recommend it to anyone from the novice to the more seasoned bladesman.”

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Posted 9 years ago

“Very fast service and quality products”

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Posted 9 years ago

“First class service. Was notified of progress of order and delivered as promised on time.”

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Posted 9 years ago

“Perfect. Kept me informed and arrived as promised. Will be using again. Sweets a bonus !”

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Posted 9 years ago

“Fabulous company to order from and very quick delivery. Thank you!”

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Posted 9 years ago

“Prompt dispatch. Fantastic product. Will be ordering again and again.”

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Posted 9 years ago

“Great products and great service, my beard has never felt so soft”

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Posted 9 years ago

“Absolutely perfect. Great communication. Speedy delivery. Could not be any happier with the service. The razor is superb too. I would not hesitate to order again from S&G.”

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Posted 9 years ago

“Yea great Service from Mike and the smooth & groomed team on my merkur futur Safety razor can't fault them one bit! Look forward to doing Business with you again cheers guys”

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Posted 9 years ago

“What I ordered from you arrived promptly. Thanks. MLJ”

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Posted 9 years ago

“A great service from start to finish only thing I could comment on was that you get a card saying tag us in a picture and get a discount code I never received a discount code after tagging them”

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Posted 9 years ago

“Razor arrived timely and i was very please with my purchase. Will continue ordering from the team. Thanks again.”

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Posted 9 years ago

“Thank you so much! The Dovo cut throat shavette and blades I ordered on the Thursday afternoon, arrived on the Friday Morning. Outstanding service! It has now been engraved for my daughter who is training at a barbering academy. She was over the moon when she got it. Thanks again. I am sure she will be using your site in the future.”

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Posted 9 years ago

“Excellent advice excellent service excellent product thank you”

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Posted 9 years ago

“All happened ver smoothly”

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Posted 9 years ago

“Great Merkur razor at a fab price and quick delivery. Will definitely use again.”

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Posted 9 years ago

Smooth & Groomed is rated 4.9 based on 717 reviews