Snapfish UK Reviews

Name: Snapfish UK
Rating: 2.29

2.3 Rating 90 Reviews

31 %

of reviewers recommend Snapfish UK

Company Reviews

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Metrics

2.3

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A one star rating is very generous. I ordered 120 photos from Snapfish and never received them. When the photos were 2 weeks late I enquired and I was told to be patient. Then after 4 weeks I was told I could have my photos resent or a refund. I asked for the photos to be resent. Then I received another email asking to confirm if I wanted a refund so again I said I would like them to be resent. The next day I received an email to say my order has been cancelled and I will receive a refund which was not what I requested. And the refund was £0! Where my order was £12. I has spoken to three consultants in the last 3 days and they all say they will escalate my query and then I never hear from them again.”

Helpful Report

Posted 7 years ago

“Wasted 70£ on photos that come with stands for on top of tables, units etc and they all arrived without stands, currently been over a month since i ordered and been told multiple times they will be with me in 2 to 3 days. Still waiting! Delivery arrived on time just not in full!”

Helpful Report

Posted 7 years ago

“Average (at best) Snapfish are average for small prints (up to 7x5) but I wouldn't waste my money on anything larger. I recently ordered a range of prints. The small ones were good, but sadly the 8 x 10 prints were very poor (and they were professional photos so it wasn't down to image quality).”

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Posted 7 years ago

“I ordered my Christmas cards 2 weeks ago. 50 of my 70 cards ordered are still missing. Snappish have so far been absolutely unhelpful at addressing the issue and have just advised to wait further. Meanwhile I have missed all my international mailing dates. 5 phone calls and one live chat later, my issue is still not resolved and no replacement pack has been ordered. Do not use this company, the service is the worst i have come across in recent years.”

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Posted 7 years ago

“Photo book for my mother's 60th… My photo book for my mother's 60th birthday was supposed to arrive today. I have now been told it has only just gone into production despite it being ordered a week ago. Terrible. Do not use.”

Helpful Report

Posted 7 years ago

“Bought a couple of items from these guys. Won’t be buying again from them. First was a canvas print that was put together by a monkey, creases on the dudes where folded. The other was a blanket about as thin as a paper towel. Upon opening fluff started coming off it. Expect it to last all of 5 mins. Their support chat was useless asking for photos. Won’t be using them again”

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Posted 7 years ago

“Snapfish offer a free 50 prints every month and their prints are super cheap. Unfortunately they didn't arrive on time due to an incorrect shipping address but they sent me out a replacement straight away!”

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Posted 7 years ago

“So helpful when I contacted them. Another two projects completed.”

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Posted 7 years ago

“Website easy to navigate, good communication and speedy delivery!”

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Posted 7 years ago

“I looked at other company's for a canvas, and they where very expensive. The Easy Canvas Prints price was the cheapest that I seen, for being your first time ordering a canvas.”

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Posted 7 years ago

“Great customer service Good quality products and delivered in time”

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Posted 7 years ago

“Offer insentives when you order via the app, VERY fast delivery.”

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Posted 7 years ago

“They offer great coupons but their quality is not what it used to be.”

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Posted 7 years ago

“Snapfish made an excellent photo book for me, customised and created online. The end result was better than hoped for, and the price was reasonable. Delivery was super quick. The website is easy to navigate and I had fun creating the photo book.”

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Posted 7 years ago

“Slight delay delivering order but results are amazing and prices were great.”

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Posted 7 years ago

“Always good service from Snapfish and quality prints, enlargements, calendars, everything I have ordered over the years has been quick and done with care. Highly recommend.”

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Posted 7 years ago

“Fantastic range of personalised products. Great tools to alter designs and templates. Wide range of examples to get ideas from and never had a shoddy print or product”

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Posted 7 years ago

“Great service, thank you so much for my items. Only criticism would be how long the delivery itself took, but when my order arrived I was so pleased with the quality and colour. Thanks again!”

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Posted 7 years ago

“Easy-to-use website and photo-sharing facility. Nice products, reasonable prices.”

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Posted 7 years ago

“Easy-to-use website and photo-sharing facility. Nice products, reasonable prices.”

Helpful Report

Posted 7 years ago

Snapfish UK is rated 2.3 based on 90 reviews