“Wish I had read this page before ordering! I ordered a coffee machine for £183 but received a large blender. I had to pay a substantial amount on top to return the item by post- to Germany. The seller has acknowledged receipt but won’t refund me because I left a bad review (criticising the fact that the item was wrong and I had to pay a further large amount for postage.)
The MD has responded to my enquiry about the refund by saying he’s not going to be helpful because I left a bad review! What terrible service.”
“This is by far the worst experience I’ve had with a company shopping online (and I shop online a lot. I could write an essay but I’ll refrain.
I waited 7 weeks for a Sodastream that was apparently sent to me twice but I never received. Instead, I received a printer, which the company didn’t know I had received so if I didn’t tell them they never would have realised their error. How is that possible nowadays? They sent me a random email saying the Sodastream was returned and did I want a refund. But, where was it returned from and why? I didn’t do it. The two must’ve been mixed up but the company couldn’t / wouldn’t come to that conclusion.
So I sent back the printer (I had covid over Christmas so was delayed but they didn’t miss the printer in the first place, so it shouldn’t matter, right? Wrong!) and was assured my Sodastream was now on the way. The printer took 4 days to arrive to them and the tracking was available from beginning to end. I waited 2+ weeks for my Sodastream, with no tracking, was told it was in London (see pics) only to be told 2 days later AFTER they received the printer that I could get a refund or the item sent to me ASAP (I don’t think they know what that means). So the Sodastream wasn’t in London and I was lied to by several people in various correspondence. Great, just great.”
“No refund, no communication.
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Order placed on 14.th of for an over 1000 euro item.
Seller promised 2-3 days delivery.
Since that, no communication, no tracking number.
I applied for refund, no answer from them.
Order No. 105996
Pay-pal dispute opened.
This situation is extremely inconvenient to my business.
Read directive for customer rights.
Please contact by email as soon as possible!”
“Best price I have found for this product. It is perfect for the job as well as for watching entertainment channels and movies. The only flaw is the absence of vertical orientation.”
