STB.co.uk Reviews

“ The returns process is painfully slow to refund your money, still waiting ”

“ Don't put a shoe on you purchase to try it as they won't refund or return or exchange!! I purchased my shoe on for 1 hour and they refuse to refund the money. ”

“ Company is a joke, box contained odd sized boots (12&10) when asked for replacement got the wrong style boots in the wrong box !!!! So I have sent back two orders and not once has the order details be correct! When asked for a refund it took a month from returned boots arriving back at STB warehouse to getting money back , When questioned they lied saying boots only arrived yesterday!!! Even thou screen shot of confirmed delivery was attached to email !! These boots are sold by other companies, use them , ”

“ Loved the boots but they were too big. Sent them back, marked the paperwork in the box for an exchange to a smaller size and got a refund instead! Not impressed, that makes the return process farcical. The postage label even said they were for exchange…? ”

“ Shoes were too big, my sons fault ordering too big. Just waiting for the smaller size or refund. Not totally sure which one to expect! ”

“ Returned shoes as didn't fit properly.still waiting on refund after nearly 3 weeks. ”

“ Awful - returned the boots and two eeks later still no refund! ”

“ Product had to be returned and I am still waiting for confirmation that they have received them and awaiting a refund. Tried to contact several times but no one there to take my call. ”

“ Boots arrived scruffed and worn with label detached. They had clearly been worn ! Loads of hassle getting a refund and 10 days after raising complaint I am still waiting for my money back. Very poor product and service ”

“ Still waiting for refund 11 days after I returned them ”