“1. Customer service agents who either don't read emails properly or do...its very hit and miss. Good luck with who you get. One said the turn over of staff is high and this says to me the issue doesn't sit with the agents, its the employer. I work in e-commerce and know how it works. Agents are not being quality checked or trained properly. It feels like the wild west.
2. They don't care about mess ups. I got an already worn (stunk of perfume and was pre washed and shrunk knitwear by some other customer). It wasn't handled well.
3. I have for the last 18 months spent more time with customer service hassle than actually choosing clothes.
overall, its not the agents. its the sloppy, lazy narcissism of the brand”
“My favourite brand of all time. Every time I go in the shop or online I find something I like. The selection of styles is amazing, I’m tall and struggle to find clothes that fit and & other stories caters for tall women. The shoes are amazing, quality is second to none for the price point.”
“The products at & other stories are very good quality and very modern design. I would like to see more staff helping out customers specially at the store in Regent Street.”
“Love & Other Stories. Delivery really quick and clothes packaged so well. Thank you and as long as you keep selling the amazing clothes then I will keep buying (sorry husband!).”
