Swoon Editions Reviews

“ Waited almost 3 months for delivery. ”

“ Waiting for delivery and collection is a waste of my time and this could be easily avoided if the company were straight with their customers. ”

“ Avoid at all costs! Swoon are an absolute disgrace! The furniture is poorly made, looks cheap and the customer service is non-existent. Delivery is enough to drive you made ”

“ 3 days before delivery date email and text to say delayed. ”

“ I have already reviewed the appalling customer service with regards to the delivery of this sofa. ”

“ The confirmation email then said delivery would be in 3 months' time. ”

“ After initially being told the third part of my sofa was out for delivery, it quickly changed to it was lost. ”

“ Summary of issues: - I bough bed that's supposedly made "hand-crafted one at a time" at the start of February and then waited 3 months for this to be delivered (I accepted the wait time based on a recommendation from a friend) - Upon delivery of the bed, I found: The rattan headboard was very stretched, bulging in many areas and loose / flapping about The foot of the bed had broken screw threads, a big split in the wood around the threads, and deep scratches along the panel of footpiece The poorly designed instructions were torn and scrunched up in a poorly packed hardware bag, with bolts that looked like they were already used Metal hardware on the bed was chipped and dirty (looking as though they have had dirty water spilt on them) - I raised this with Swoon and was given a discount with the recommendation that Homeserve would be able to fix the issue. ”

“ Waited 2 months for item. On the morning of the scheduled delivery we were told the delivery had been cancelled with no reason why. 2 weeks later and we are still waiting for someone to contact us. ”

“ Paid for it and waited over 6 months for delivery with no updates too. ”