TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,263 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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Erin Williams

Elizabeth (LIZ) Jimenez

657

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LOVE the recycled wool blankets. They are absolutely gorgeous and so so cozy! Literally getting everyone I know one for gifts!”

Helpful Report

Posted 3 years ago

Thank you so much for such a lovely review Jillian and for coming back to us for all your gifting!

Posted 3 years ago

“Ordered some blankets for my kids in the sale, which were stunning, and a blanket and a matching dog blanket with embroidery as a gift, which arrived very fast and beautifully wrapped. Now seriously considering a king size blanket for myself! Does anyone know how they hold up over time? Hoping they last years and years.”

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Posted 3 years ago

Thank you so much for your lovely review! Our gorgeous blankets last really well and can even become a lovely family heirloom to treasure forever.

Posted 3 years ago

“Really knowledgeable staff, wanted a special gift for a family member and found it here, pure quality blanket with accessories, beautifully packaged and loved by recipient. So so happy. Would recommend to anyone!”

Helpful Report

Posted 3 years ago

Hi Holly, Thanks so much for taking the time to leave us such a lovely review! Amazing to hear that your friend loved their special gift - I'm sure they will treasure it for years to come! Hopefully we'll see you pop back again soon ;)

Posted 3 years ago

“I recently bought two baby blankets in the Mackellar tartan as gifts for newborns and were thrilled with them. Beautifully soft, perfect presents and both were very well received by babies and parents alike! Thank you.”

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Posted 3 years ago

Hi Kate, Thanks so much for taking the time to leave us such a fab review! So happy to hear that your friends loved their baby blanket gifts - hopefully they will be treasured for years to come

Posted 3 years ago

“Georgeous Antique Buchanon blanket [also Blue Buchanon from sale] Delivery perfect. Colours similar to photos .Texture soft but firm. Recommend highly”

Helpful Report

Posted 3 years ago

“Dried Flower Winter Mini Bunch Flowers were nice but much smaller than expected (even taking into account the 20cm height description). Certainly feel they were expensive, if not overpriced for what was received which was disappointing as they were for a gift. Item was well packed and promptly delivered but would think twice about ordering again unfortunately.”

Helpful Report

Posted 3 years ago

Hi there, Thanks so much for taking the time to leave us a review - we really appreciate any and all feedback! I'm so sorry to hear that you were disappointed with the Dried Flower Winter Mini Bunch that you received. We do put all the sizing details on the website but I'm so sorry that you were disappointed in the item - especially as this was a special gift for a friend. We will definitely pass this on to our team and look into this further for you. If you need a hand with anything else in the meantime please do reach out to hello@tartanblanketco.com and we'll help you out in any way we can :)

Posted 3 years ago

“I bought a gift box as a Christmas present for a family member. The quality of the blanket is outstanding, presented very well. I received the order in 48 hours with delivery updates by sms and email. The mug was sadly chipped despite being packaged well and the customer service I received to resolve this was absolutely fantastic. I couldn't recommend highly enough.”

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Posted 3 years ago

“HORRIBLE customer service. Paid almost $1,000 for blankets that STILL have not arrived, over A WEEK after they were promised. When called, they will tell you it will be there today, and it won't. They want your business so lie about when they can have your items to you. Find another provider.”

Helpful Report

Posted 3 years ago

Hello Andrew So very sorry that you feel this way, we thought we had been most friendly and helpful and given as much information as possible so it makes me sad that you didn't think that. I will say that we did not at any point lie to you about the situation nor were guaranteed delivery dates given - we only shared the delivery timescales the courier said they would deliver. The delay was with the courier as you were aware as you said you had spoken with them yourself and is so frustrating for us as we have no control at all over the delivery, but such delays mean ultimately we have let you down. I have sent you an email today as following an investigation the courier has informed us that the package was due for delivery as expected and would have been with you on 24th December in time for Christmas but you had contacted them and changed the delivery address to a completely different state, which takes up to 48 hours for them to effect, and with the holidays there were further delays. Your package is now on the way to the new address you gave them so it should be with you in a couple of days. I am sorry that you felt so badly during this experience and hope that we have the opportunity to see you again in the future and change your opinion.

Posted 3 years ago

“Shocking in the extreme to charge EIGHTEEN POUNDS for a bunch of dried grass. It was a present from my son who is ignorant of this dreadful offering of course and I would never let him know how he has been ripped off.”

Helpful Report

Posted 3 years ago

Hello Stephanie Thanks so much for taking the time to share your thoughts - we are so very sorry that you feel this way. I've spoken with you both over the phone and via email so I know this is now resolved but appreciate you taking the time to write a review - hopefully we've been able to explain things.

Posted 3 years ago

“Cannot recommend highly enough. I ordered a gift box for a family members Christmas present, it was delivered within 48 hours and the products are all to the highest quality and packaged so beautifully. So impressed to the point that I`ve gone back on and ordered another one for another family member.”

Helpful Report

Posted 3 years ago

“Dear Tartan Blanket Co., Yes it makes me very happy to find a woolen company which sources this priceless material by sustainable means at the right price, this should be 2nd nature by now, this IS the future standard to follow. Congratulations! Yours sincerely, Mrs. S. M. Lodge”

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Posted 3 years ago

“I got the Mackellar lambs wool blanket for Christmas a year ago — I literally use it everyday. I love the neutral colors of the Mackellar tartan. The blanket is so soft. Even my kitty loves it!”

TBCo 5 star review on 18th December 2021

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Posted 3 years ago

“Will 100% be ordering off them again. The scarf I ordered came very quickly and was absolutely gorgeous. The box is so nicely decorated and is perfect as a present. Love it”

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Posted 3 years ago

“I just wanted to say how delighted I was with the Tartan Blanket Co. I ordered a Lambswool scarf (with embroidered message & note) last Friday for my friend in the US, I was notified on Mon that it was on its way and then received another email on Tue to let me know it had been delivered!! I was so shocked at the speed, I called my friend to check, As you can see she was absolutely delighted! I can’t thank you enough for the incredible service, beautiful packaging and the gorgeous quality of the product! 😀”

Helpful Report

Posted 3 years ago

“I absolutely love my oversized scarf. The product is of high quality, it has a beautiful design, and looks exactly as the advertised product online, including the colors. It was packaged with care and I received delivery of it in the United States extremely fast. I will definitely sing your praises with friends and family and look forward to my next wool purchase.”

Helpful Report

Posted 3 years ago

“The service I received from this company was first class and they pulled out all the stops to get my blanket to me quickly for my brothers birthday. I would highly recommend this company and especially Mariana who was brilliant.”

Helpful Report

Posted 4 years ago

“These blankets are amazing! Sooo soft, more like what you might expect of cashmere rather than the itchy lambs wool I grew up with. So you get a softness similar to cashmere without the hefty price tag. I now have two full sized lambs wool blankets, four lap blankets, and a recycled wool picnic blanket. The lap blankets are the perfect size to use while watching tv while the full sized go at the end of the beds (perfect for napping, even in summer.) Each item is well made (no fraying,) and the colors are as pictured. The parcels are easily tracked to the US and arrive on or before the estimated delivery date. (Most recent order was placed on Thursday, expected the following Tuesday, but arrived a day early.) The items come wrapped and boxed with care. (The packaging is really nice.) The only negative feedback I have is that the lap blanket I have used the most/had the longest has some pilling, but nothing significant enough to complain about. (It’s wool, so it isn’t unexpected. Some of my wool sweaters are far worse with less use.) They make great gifts for someone or for yourself. I feel like my blankets are the kind of item I’ll have and use forever.”

TBCo 5 star review on 30th November 2021

Helpful Report

Posted 4 years ago

“Lovely navy herringbone blankets for two single beds. So nice I ordered a king size in mustard. Would love to see king size in raspberry colour too.”

TBCo 5 star review on 27th November 2021

Helpful Report

Posted 4 years ago

Hi Josie, Thanks so much for taking the time to leave us such a wonderful review! So lovely to see that you got your hands on one of our lovely recycled wool blankets - I hope you enjoy!

Posted 3 years ago

“What was all the hype about your Magpie launch? I went online for both launch dates at exactly the time said and picked up the green check board scarf only to be thrown out after entering my details. What a load of marketing nonsense. I don't think you had any stock to sell just a PR stunt. Same thing happened to my daughter. We registered as you asked us to do. I think it is silly and counter-productive as has really put me off using your company again. If your having problems getting things from China perhaps you need to think about sourcing from UK and help save the planet in the process (probably off-set your customer funded charity campaign which you take the credit for championing in a more transparent, honest way). You sent me an e-mail asking me to complete my purchase, so thought perhaps technical problem your end but clearly not as page non-responsive and cart emptied by yourselves. No telephone number to contact anyone. Replied to your email but no response so guess one of those automated numbers. Basically maximising your profit with zero customer service. I know times are hard but don't think the answer is to cut staff to the bone. It takes a long time to build a brand and no time lose it. Stop treating customers as if your doing them a favour letting them buy your products. Sorry for the rant but so tired of stupid media manipulation.”

Helpful Report

Posted 4 years ago

Hi there! We're so sorry for this frustrating experience! The collaboration was far more popular than we anticipated, to the point it gave some a less than pleasant customer experience, and we absolutely apologise for that. Our web store doesn’t allow for items to be reserved when added to cart, only once payment is complete, and due to the traffic rush, there were unfortunately many who didn’t get the scarf they were after. Your feedback is very important to us, as we’ve based our company around finding suppliers who champion sustainability and donating 2% of our annual revenue to positive impact charities. We always aim to respond to all customer messages as quickly as possible so I'm really sorry if we didn't get back to you as quickly as expected. We did have a busier than usual day so may still be catching up on some messages - I'm sorry if you felt that we were ignoring you please rest assured that absolutely isn't the case! Thank you so much for your patience, as each collaboration is an experiment and we never quite know how they will go and what kind of demand they will have. Again, we're so sorry your experience was less than pleasant and hope you know this was never our intent.

Posted 4 years ago

“I received my blanket today and what a beauty. I’m so pleased with it, the quality is superb and the colour is just what I wanted for my bedroom (Macrae grey lambswool). It will make for a cosier bed this winter. Thank you!”

TBCo 5 star review on 17th November 2021

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Posted 4 years ago

Hi Sam, Thanks so much for taking the time to leave us such a great review! So lovely to see how gorgeous your new blanket looks in your room - enjoy and stay colsie!

Posted 3 years ago

TBCo is rated 4.9 based on 7,263 reviews