“First time in Carluke we were looking for a cafe for a coffee & snack. Town center there is no parking. ON GOOGLE MAPS I found Tesco, click on the website, look at the photos, click extra photos, I see that they have a cafe. They don't. Looking for an evening meal AFTER already being conned. Evening meal deal, "Main + Side + Dessert + Drink = £12. On the display it is straight forward until you get to the drink. In the display is bottles of coke, so you select a coke. Checkout, no bar code on the bottle of coke. Cashier confused, we're confused. Accused of opening a multi pack. Following customers are believing the cashier. I'm the bad guy. It transpires that the "DRINK" is a 4 pack of coke, although you do not have to break open ANY pack. You are able to pick up one bottle from the "multi pack" NO WHERE does it mention that the drink is a multi pack of 4. We ended up very embarrassed through no fault of our own. Your deal was very confusing and we should not have had this experience. Your website should also be clear that you DO NOT have a cafe. Now we know, we won't have to visit again, unless you can give us an incentive to do so.”
“Love this store and the friendly staff, I’m in this store every day and I am disappointed and angry that every time I’m in store there’s always some kind of charity begging for something or another. It’s really frustrating and embarrassing as the entire country is in a cost of living crises. Please no more beggars!.”
“Basically the shelf are ALWAYS empty, constantly! What’s the reason for this, it makes me want to shop elsewhere. In this day and age shelf’s should be constantly stocked.
Prices are very high, u want to attract customers not scare them away.”
“Well done at loosing a customer. The over active door alarm accused several customers of shoplifting while I was there including myself. No apology or remorse from your grinny staff, just an excuse that it is happening across many stores. Sort your security system out and be grateful i didnt demand a refund for every item I purchased. A downright insult visiting your store.”
