Thames Water Reviews

“ Nice and great service by Pooja who handled my query today . Very polite and professional. She was very helpful and supportive throughout and resolve my query very efficiently. I m very happy 😃 Honestly thanks not enough but really thankful to her. Perfect 🤩 ”

“ I spoke with Imran in customer service and he booked the appointment for the engineer to attend our property. ”

“ Customer service girl Mariam she was great great customer service from her even though there was a I could hear background noises with three of her work colleagues she continue doing a great job and all praises to her for helping me out with With my bills and even though she had an issue with the background noise herself as well, but she did a great job very experienced and well done and keep it up and hopefully she should definitely teach other people how to give customer service She did a great job and thank you again, Mariam for your doing everything for me from adil khan ”

“ I know Thames often gets bad press, probably rightly, but this is one time I can definitely say I had superb service. ”

“ I called for a broken outside valve, and the customer service was amazing. Told me engineers would be by within 6 hours. 30 minutes after, the engineer arrived and within 2 minutes he fixed everything. Left me with a card with the incident reference and everything needed. I paid £180 a plumber who couldn't do anything. ”

“ I am absolutely delighted with Thames Water! The lady I spoke to in customer service yesterday regarding our issue was exemplary. She was polite , reassuring & efficient, 5* service. The engineer arrived within 2 hours after my call. He was also very polite .quickly sorted out the issue again 5* service! Thank you Thames Water, brilliant service. ”