The Body Shop Reviews

“ I shopped with The Body Shop when it first opened but just bought hand cream in a tube amongst other things in a parcel that wasn’t bashed at all but the tube was mangled , so if I squeezed it the tube would break and the cream dry out. I was told they expect this to happen as they are using new sustainable packaging and would not replace as the same thing would happen and that the cream would be fine. No refund , a reply that makes no sense ,I wont be back now , I am for sustainability but it has to work, it looked like it had been jumped on ”

“ If this was true, why didn't anyone reach out to me to give me this information 3 weeks ago when I placed this order? Why was my money not refunded as soon as the system error was identified. ”

“ Well my package is going to be late by 5 whole days according to that estimate and they won't even refund me the cost of shipping. ”

“ I ordered an advent calendar Nov 19th, based on 6-10 days deliver, it has not shown up yet and its Dec 7th. Customer service has not helped out at all, and I have an upset teenager now. I just requested a refund. ”

“ Ordered an item online, did not arrive, shipping was updated to arrive at a later date, still did not arrive, 2 emails into customer support about when i might see the item, no reply, notified customer service in the email I would like a refund of my purchase if they can't give me an expected arrival date, no reply. ”

“ Customer service representatives are useless, refused to change shipment, resend item, or issue refund. ”

“ Repeated calls, emails, requests for a supervisor to call me back and now they are saying they will refund. ”

“ I don’t recommend to buy The Body Shop cosmetics online. I had to return a product since it arrived damaged. I had to wait over 2 months for the refund. I paid $13 for UPS return shipping and The Body Shop didn’t refund it, even though they should since they sent me damaged product. It’s impossible to connect with them over the phone and they don’t respond to e-mails. Very bad experience. ”

“ Potentially the worst return and refunds system I have ever encountered. ”

“ No response from emails I have sent after being told to escalate the matter when I rang this morning, and an offer to refund the delivery charge was both patronising and inadequate. ”