Thanks for taking the time to leave a review Ian. We try to be as fair in our pricing as we can and reflecting the service we offer so I'm pleased we sit in a comfortable range for you. :)
“The variety is amazing, but I found the specific gin I wanted straight away. I received it when I was expecting and packaging was great, absolutely no way it could have been broken! Will definitely use The Gin Parlour again.”
“Supplied my favourite bottle of gin at a reasonable price with easy ordering, a quick delivery, and all topped off with a personalised thank you note! Can't ask for much more... thank you The Gin Parlour!”
“Hassle free website, Product delivered on time and in really great packaging. Enjoying it immensely, what more could you expect from an internet commerce experience”
“Great website. Lots of different items not sold or in stock elsewhere. Personally I was looking for Cardoman tonic which I had had a sample of in small bar. Searched for and found on The Gin Parlour, reasonably priced and prompt delivery service.
Had a couple of issues tracking the item but when I emailed Customer Services I got really quick response and explanation.
Definitely recommend.”
“I ordered my Mum a bottle of gin for Mothers Day through The Gin Parlour. Unfortunately the courier didn't deliver it and also didn't leave a card either. I only found out the evening before Mother's Day that it hadn't arrived. Adam at The Gin Parlour did everything he could to get it redelivered for me ASAP and was so responsive and helpful over email even on Saturday night! Thank you. The gin when received went down really well and the bottles of tonic and mats were a lovely touch. Would definitely use the company again.”
Apologies again for the delivery problems you experienced and thank you for your patience whilst we got it sorted out. Glad that your mum enjoyed (once she got it!). Thanks also for taking time to leave a review.
“Had great first eexperience on the Gin parlour website. They have a great range of gins, with excellent tasting notes and a really interesting range of tonics. What more can you ask for? All delivered very quickly indeed and well packaged to prevent breakages. 5 star service!”
“They say a good rescue is as good as a good service. Well so it proved for me. When the parcel i ordered didn't arrive I raised a query with the Gin Parlour's distributor and heard nothing, so I got in touch via the feedback site. Unfortunately two of the Parlour's attempts to email me back went into my junk folder thanks to Mr Microsoft's over enthusiasm. Fortunately and to their credit, the GP kept trying and I got their third email, we sorted out the problem, got the gin delivered and all is now good. Huge credit to the Gin Parlour for going the extra mile to make sure my problem was sorted out.”
Hi Garth,
I've emailed you twice about the delivery of your order.
APC attempted to deliver on 17th March at 3pm and again on 23rd March at 1:40pm. They have advised the recipient was carded on both attempts to ask them to contact them to rearrange a delivery time, or collection from the depot. I also emailed you on 21st March before the second attempt was made asking you to make contact with the courier.
The parcel is scheduled to be returned to us. I'm happy to get APC to attempt another delivery if you can give me a date (after Monday) that someone will be available to receive it.
Thanks for taking the time to leave a review. I appreciate the lack of parcel is disappointing but APC and myself have been proactively trying to get it delivered, and I am equally disappointed that you felt the need to leave a 2 star review rather than get in touch with us directly in order to let us help.
Best,
Adam
Posted 7 years ago
Glad we could get it sorted - thanks for giving us the opportunity and for updating your review to reflect that.
“Great quick delivery at a sensible cost.
Items were as described and provided at a good price would highly recommend and definitely will reorder from you
Many thanks”
“Fantastic selection of gins and recommended tonics. Managed to find ones that we struggled to find in stores. Really fast delivery and extremely helpful when using the chat feature for help. Thanks again for a trouble free purchase.”
“I ordered lots of different tonic waters as my husband has many different Gins. The service was excellent all arrived on time and in tact. I will certainly use the gin parlour again. Loved the hand written thank you note inside the box. Lovely touch.”
“Excellent service, very fast delivery, beautifully packaged and presented, lovely free tonic and handwritten note from Adam. Amazing Gin too! Will definitely use again and recommend to others!”
