“I ordered late afternoon & the Gin was with me by lunchtime the next day. Excellent customer service. Also two bottles of tonic in the package were a nice surprise.
Highly recommend &?will use again.
Thank you Adam”
“The Gin Parlour has a great selection of Gin. The web site is clear and very informative helping you to choose the right Gin for you. Ordering is easy and delivery is fast. The Gin is package so well and you get free bottles of tonic with your order. The Gin Parlour offers a first class service from start to finish, i can highly recommend them and i will definitely be ordering with them again in the near future.”
“Three of the tonics I ordered came broken!! Really has made me rethink about ordering again.. couldn't return because it was a birthday present and needed it!!”
Posted 3 years ago
Oh no I'm so sorry to read this. I'll get in touch with Parcelforce and have a word with them as they should advise us of any damage when the items are in their hands. Obviously the nature of what we are shipping does mean that every now and then damages do happen which I know is far from ideal.
I can't see that you let us know there was a problem which is a shame as I would have been more than happy to send out replacement tonics but if you can get in touch with me (just reply to your order confirmation email) and let me know which ones were damaged I'll get those and your shipping charge refunded.
“The fact I can't get this product anywhere else made me buy from here, but I will certainly be back. Well packaged, good delivery times and a personal thank you card made the entire experience well worth another visit. It is difficult to find companies that make you feel like you are getting a good service for your money these days, but from this first experience, I feel they have nailed it. I will be back for more for sure.”
“When I contacted Gin Parlour re delivery I was dealt with personally by Adam who went out of his way to assist. On receipt of my parcels I was impressed with the protective packaging -no risk of the precious contents being damaged-and I look forward to sampling the contents.
Gin Parlour clearly intends to provide an excellent service to match quality products.”
“There isn't a high enough rating for The Gin Parlour. What a wonderful company. Huge selection of products, great knowledge of gin and, crucially, the right tonics, and prompt delivery in excellent packaging. The gin-themed coasters and hand-written thank you card from the company owner are the kind of touches that secure customer loyalty. I can honestly say that I won't be buying my gin or tonics from anywhere else from now on.”
“I received my bottle of One gin today which looked great, along with 2 bottles of London Essence tonic and 2 of Peter Spanton's No.1. All beautifully and safely packed, along with some Sage seeds, drip mats, a small book about One gin - and a hand written note. In a day and age when everything comes 'thrown' in an Amazon box, it was a real pleasure to see a company that takes time and effort over doing something so simple. The hand written note was a really special, thank you for that. Even before getting to trying the products, I felt really engaged about the way The Gin Parlour goes about its business. Well done guys - very impressed.”