The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,267 Reviews

80 %

of reviewers recommend The Phone Casino

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4.3

Based on 1,267 reviews

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0208 815 5093

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support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love casyno ❤️”

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(889554) - Posted 3 years ago

“The customer service team ate beyond exceptional with the help they provide, the games are more of taking more money than they give out but that the chance you take when gambling.”

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(972982) - Posted 3 years ago

“If I don't win I lose money ,why you charge me for the winning money???!;;other platforms don't charge”

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(925950) - Posted 3 years ago

“Really enjoyed your slots until the last few days I have just put £50 through bigger bass on 24 p spins only one bonus.I no it’s gambling and more often than not I don’t win but only one bonus in £50 is poor considering your rtp is over 93%”

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(926618) - Posted 3 years ago

Hey Philip Thank you for your review. We get this sort of query levelled at us quite a lot. I'm sorry to say that you have just been unlucky in that session. Essentially, the game is run by the studio that produced the game, it's tested and then certified before being uploaded as approved by the UK Gambling Commission. Once it's on their portal - we know we can publish the game. But as stated - it has to go through lots of rounds of checking and testing to ensure it meets all the requirements. The RTP is over millions and millions on spins - so there can be sessions where you could deposit much more and not see a win - however it will balance itself out as it's been tested to do so. Hence, why we say that - unfortunately - you seem to have come across an unlucky streak. We do offer games that have much less volatility (look for the chilli rating that we have - less chilli's = lower volatility) - as you can imagine these sorts of games produce wins more frequently but to compensate they are lower, in overall value terms. Higher volatility games yield higher wins - but less frequently. I hope this goes some way to explain what happens - but all games are tested and certified before use and release and in addition, there is regular RTP monitoring to ensure the game operates within its parameters. Kind regards The Phone Casino

Posted 3 years ago

“Not the best but not the worst casino where I'm playing.”

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(928168) - Posted 3 years ago

“Good plat form,, but serton games will crash ten mins in to playing them,, and some cash bouns,s would be nice for loyal members cheers”

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(227903) - Posted 4 years ago

Hi Mark Which games are you having difficulties with? We can contact the suppliers to see if there are any issues. Kind regards The Phone Casino

Posted 4 years ago

“Unnecessarily difficult to make a withdrawal requiring photo ID and a bank statement, but won't take a photograph of a bank statement. In an overcrowded market there are better easier options.”

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(885065) - Posted 4 years ago

“Don’t like how you have to get over £20 to withdraw.”

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(783178) - Posted 4 years ago

Hi Byron The limt doesnt apply when someone wants to close their account - its just there for smooth operational purposes because of the processing costs for depoists and withdrawals. Sorry, we know it can be a pain somethimes but it is applied consistenly to everyone so that we dont have to pick up all the processing costs or pass them on (depoisits and withdrawals both incurr processing fees from our side). Kind regards The Phone Casino

Posted 4 years ago

“I don't think u give enough cash bonus like you used but I really enjoy using this casino”

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(22330) - Posted 4 years ago

“Enjoy games and site prmos ain't great hard to find and game specific verifying account is the worsed iv ever seen allowing people to deposit but not withdraw with out having recent bills e mail confirmation ect takes far to long and overly complicated when you have already taken money and refuse to refund till you managed to jump throw all these hoops is not on apart from that good site good games”

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(847149) - Posted 4 years ago

Hi Robert Thank you for taking the time to write a review. regarding the documentation side of things - it is an unfortunate step, however as soon as you create an account (and this is the same for each and every customer), we serve a notification asking you to send in additional ID so that there are no hurdles at the point of withdrawal. UK Gambling Commission guidance specificaily says that online casinos cannot just ask for ID at the point of withdrawal and again we are required to "upscale" the information we hold on customers to meet out regulatory and legal obligations. The long and short of that is, we are required to put some hurdles in place and that, we understand, creates a burden on our customers, for which we are sorry. Our CS team are concious of this and do their very best to turn things around quickly, as you appreciate sometimes there is a manual process involved and that where some delays have / could occur. We are working to ensure that we address these whilst not compromising on on your data security. I hope that sheds some light on the situation and thank you again. Kind regards The Phone Casino

Posted 4 years ago

“Good site for gaming and I like the free daily spins with a chance to win real money; however, there is a £1 withdrawal fee so you lose money instantly from that. Also, you can't seem to opt out of marketing despite unticking the boxes to not receive the numerous text messages they send out on a daily basis. I've even got to the point of trying to switch off emails from them but to no avail. Also there is no live chat facility.”

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(842056) - Posted 4 years ago

“Free spin games are good. Not too impressed with depositing £10 and not being able to withdraw it. Same with a £1 withdrawal fee, what's that all about. Good selection of games but will use one of the big hitters from now on.”

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(786646) - Posted 4 years ago

Hi Andrew Thanks for your comments. Regarding your deposit - and withdrawal - as you can imagine we are heavily regulated and as such have processes that we must abide by when money is deposited and then requested back. - it falls under the Money Launder regulations and the amount is irrelevant, whether is £1 or £1m. We have to obtain information from our customers (called Know Your Customers or KYC). We'd be very surprised if the big hitters (as you call them) do anything different as we all have to follow the same rules. Regarding the withdrawal charge of £1 - yes we do charge everyone the same and we are upfront about that because we use the fastest routes possible to return the money to you. It's bascially because we have super generous deposit reward offers and free giveaways and bonuses, that have NO playthrough and No wagering restrictions. So if you win £100 off a £1 free spin - you can just take the money. Other sites ( including the bigger ones) make you play it between 25 to 100x before you can take that win out and the likely hood is that you will lose it - so whilst they appear to be more generous - they are not. Look out for things like that when you play - regardless of where you play. Thank you again for taking the time to comment. Regards The Phone Casino

Posted 4 years ago

“Good casino”

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(837868) - Posted 4 years ago

“Fun site. 3 stars as they take an admin fee when you withdraw money.”

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(813105) - Posted 4 years ago

Hi Royston, Thank you for your review. We do charge a nominal fee to make it fair to everyone. As we process withdrawals instantly and process them via Visa direct - it costs us more than we pass on because the money comes through back to you instantly where possible. In addition, we try to be fair to our customers and have no restrictions on bonuses and rewards where we have no playthrough or wagering requirements. I think you'll find many if not all other online casinos do have restrictions and caps and playthrough requirements so it is a balance. We hope you see our perspective and hope to see you soon. Regards The Phone Casino

Posted 4 years ago

“Fantasticcccc”

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(608930) - Posted 4 years ago

Stoyan Thank you for your comments - can we do anything more to improve our review score? Regards The Phone Casino

Posted 4 years ago

“I really love The Phone Casino, it's my favourite site to play on. But the very recent changes that have been made are very disappointing for me and I feel due to them I'll be using the site less. However, up till those changes I've had a very good experience. I love the no wagering requirements and all the times I have won. I won last yesterday in fact I wasnt expecting to win as I wasnt feeling it cause of the changes.(before you could spend stand get the free spins of your choice but now I have to choose from the games listed and the free spin offers are rubbish, this would prevent me from spending as much as I did)”

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(449107) - Posted 4 years ago

Hiya We thank you for your open and honest feedback. In respect of the changes you're referring to can you be more specific? We can see you have noted the withdrawal charge - and we hated that we had to implement a charge - it's just that it costs over £1 to process an instant withdrawal. We implement it so that we could improve the customer experience for the better Rather than hide it in the terms we are open ad upfront about it. To balance the equation though we have no restrictions on free spins and playthrough. It's a keep what you win promise I hope that we can still offer you something different and we will continue to strive to do so. Kind regards The Phone Casino

Posted 4 years ago

“Good experience so far just waiting on my withdrawal to hit my bank to give a better review.”

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(664935) - Posted 4 years ago

“Just waiting for my withdraw then I will give you review”

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(799200) - Posted 4 years ago

Hi Ramandeep There are no outstanding withdrawals waiting as far as the team has let me know. Can we ask you to revise your review? Regards The Phone Casino

Posted 4 years ago

“I joined the casino and used the free spins I won over £400 says I need to deposit min £3 to register my card. Does anyone know if I will receive all that money for free?”

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Posted 4 years ago

Hello Yes you can withdraw your entire balance and winnings no issue. Basically, the fastest way to process your withdrawals (all card withdrawals are processed instantly by the way), is to process it via adding your card. We have a min deposit requirement on card of £3 or Euro 3, but that's your money and there is no play through or conditions attached to that so it will be available to play or withdraw. I hope that answers your question. Kind regards The Phone Casino

Posted 4 years ago

“Simplento use but odds on the games are wrong. I played one with96% payout for menit was less than 30”

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(792114) - Posted 4 years ago

Hi Matthew All regulated casinos - such as our Casino, have to adhere to very stringent testing requirements before any game is released for play in the UK. All the games published have a return to play percentage or RTP and this is the average RTP over millions and millions of spins. Therefore it may seem that whilst you play a game for a short while and you don't feel like your winning, its not because the game maths are not working, its just that a few spins (relatively) out of millions & millions, is not out of range. Equally, as all games are tested as random, there may be instances where you play a few spins & win disproportionately more... like with a jackpot, for example. Over and above independent testing & certification by the UK Gambling commission, there is regular monitoring of each game to ensure that its operating within its RTP range. In short what I'm trying to say is that the games are certified as fair before we release them and there is monitoring in place to make sure they stay fair. Less volatile games offer smaller wins but more regularly. There is more information in our Blog posts on both RTP and volatility if you'd like to have a look. https://www.thephonecasino.com/blog I hope this goes some way to addressing your concerns. Kind regards The Phone Casino

Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,267 reviews