Saffron Alley Reviews

Name: Saffron Alley
Address: 46-48 Portman Rd, Reading, Reading
Rating: 4.83

4.8 Rating 3,489 Reviews

98 %

of reviewers recommend Saffron Alley

4.8

Based on 3,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

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Saffron Alley 5 star review on 1st May 2025

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐⭐⭐⭐⭐ Excellent Customer Service & Quality Assurance I recently had an issue with my order so I reached out to Saffron Alley, and Aamira handled my concern with exceptional professionalism and care. She took the time to understand the issue, assured me that they take quality seriously, and arranged for a replacement order with proper ice packs to maintain freshness. What stood out to me was how they truly listened and took responsibility, which is something you don’t often see with companies. Mistakes can happen, but their commitment to resolving issues and ensuring customer satisfaction was outstanding. Thanks to their excellent service, I’ll be giving them another chance and will continue ordering from them. If you’re looking for high-quality halal meat with a company that genuinely values its customers, Saffron Alley is a great choice. Huge thanks to Aamira for her patience and professionalism!”

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Posted 3 weeks ago

“Always excellent quality”

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Posted 3 weeks ago

“I was very impressed with the quality and taste from my whole Beef chuck roll. I can't recommend Saffron Alley enough. I enquired over email for special order and the very kind lady helped me to buy exactly what I wanted. Brilliant customer service.”

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Posted 4 weeks ago

“The meat is clean,fresh and tasty!”

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Posted 4 weeks ago

“Should give discount on larger orders or Angus beef mince :)”

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Posted 4 weeks ago

“Salaam brothers your chicken's are good but need to be bit more fresher please”

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Posted 4 weeks ago

Dear Shaukat, Thank you for taking the time to share your feedback with us. We deeply value your support and the kind words about our chicken, and we’re equally grateful for your honest insights on areas where we can improve. At Saffron Alley, freshness is at the heart of everything we do—it’s more than a promise; it’s our identity. Each of our meats is freshly cut to order and packed the same day to ensure optimal quality. However, we also recognise that despite our best efforts, occasional hiccups can occur. Please rest assured, we take such instances very seriously. Your feedback has already been relayed to our quality assurance and dispatch teams for thorough investigation. Whether the issue stemmed from packaging, a courier delay, or handling, we are committed to identifying the cause, resolving it, and ensuring your next experience exceeds expectations. We’ll also be reaching out to you directly to address this matter personally. Our ultimate goal is not just to resolve isolated concerns but to build a foundation of trust and satisfaction with every one of our customers. Once again, thank you for sharing your thoughts with us. We’re in this for the long term and genuinely look forward to serving you better in the future. Warm regards, The Saffron Alley Team

Posted 3 weeks ago

“Very good product and service”

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Posted 4 weeks ago

“I like the quality of the products from saffron alley and what they stand for”

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Posted 4 weeks ago

“Good quality meat”

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Posted 4 weeks ago

“The best butchers very fresh and tasty. Peace of mind for my family eating organic and halal option. Thank you”

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Posted 4 weeks ago

“I am very pleased with the quality of the meat and would highly recommend.”

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Posted 4 weeks ago

“Never had a problem with delivery packaging or quality”

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Posted 1 month ago

“My first ever order arrived late due to unforseen issues with the delivery service. I was nervous about consuming meat that had been in transit for that period of time. The customer service agent I spoke to at Saffron Alley was extremely apologetic and helpful and arranged a reorder straight away. I was really impressed with the swift action.”

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Posted 1 month ago

“Great steak highly recommend”

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Posted 1 month ago

“Would have been 5 Stars if they could just be more honest and pay attention towards customer requests and emails.Mind you the Meat is 1st Class. It is so important to maintain good customer relations not only product quality because l will not be purchasing from them again just on that point.”

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Posted 1 month ago

“Easy ordering process. Never experienced any problems.”

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Posted 1 month ago

“I really enjoyed the beef, super high quality and I enjoyed every bite. It’s great especially because it’s so difficult to find butches that know the fat percentage on beef mince, but with saffron Alley I’m able to see everything and know exactly what I’m getting so I can eat on my maintenance without worrying what’s in my meal :)”

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Posted 1 month ago

“Quality was good and value for money. Delivery provided with cold chain and status update.”

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Posted 1 month ago

“Top quality produce, you can really taste the difference!”

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Posted 1 month ago

“Excellent delivery and good quality meat.”

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Posted 1 month ago

Saffron Alley is rated 4.8 based on 3,489 reviews