totes have a Customer Happiness Grade of D. Customers are unhappy with their customer service.
I bought winter boot two month ago after wearing it I had a very bad pain at the bottom of my feet. When I removed the insole I found all the hard part under the insole is completely damaged. When contacted the customer service they said they are not the distributor in canada and they cant do any thing. Unexpected from such a company and it was expensive boot.