Toys R Us Reviews

“ The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. ”

“ The customer assistant directed me to the customer service to receive the refund. ”

“ rubbish customer service!!! ”

“ Visited store today to make toy and car seat purchase. I was unable to find staff on shop floor as I was unable to find toy...upon finding staff who showed me what I was hoping to buy I was appalled that a £25.00 soft toy looked as though they had been thrown on the shelf and were not protected by packaging... I then decided to go and get my Grandson a car seat for my car .. I asked a member of staff if I was able to have product knowledge on the seats ...to be told if I didn't know the Weight of the child they couldn't help....Toys R Us take an example from Halfords and provide scales and height chart along with great customer service ”

“ Most horrible retailer that i ever experienced! AVOID AT ALL COSTS!!! MISLEADING COMMUNICATION AND PRICE OFFERS, TERRIBLE SIMPLY STUPID MANAGER ON DUTY AT PRIORY LANE (LONDON) STORE AND TO TOP IT ALL UP WHEN I CALLED NATIONAL CUSTOMER SERVICE LINE - ALL THEY DID TO CORRECT THEIR MISTAKES WAS TO TAKE MY NUMBER, BUT NOBODY ACTUALLY CONTACTED ME BACK WITH ONLY OUTCOME A CHARGE FOR SPECIAL ACCESS NUMBER ON MY PHONE BILL!!!! ”

“ Toys R Us and the 4 months of hell and disappointment IT IS IMPORTANT THAT YOU UNDERSTAND THIS REVIEW IS NOT BASED ON ALL 'Toys R Us' STAFF AND IS REFLECTIVE ONLY OF THE MANAGEMENT, CUSTOMER SERVICES AND THEIR COMMUNICATION AND MANAGEMENT OF THE SITUATION. ”

“ I reserved an In The Night Garden Pinky Ponk toy using their Click and Collect service at the Stockport store. ”

“ The Lego set was 100 pound after building it I found some pieces missing in the set I drove to Stockport and spoken to customer service at main reception she started to pull out the Lego pieces out the box then count all the tyres that were in the box she then started to flip through the book and look at Lego page by page I was standing there for 30 min before I asked her are you building it for me if you are ill pick it up tomorrow she said no I'm no she dropped some pieces on floor which she was in aware of and I didn't till her until I got close to what was going to happen next She went and brought manager the manager said we can open another box and give you prices out that box I said to her can you not do a swap she said no I asked what if I find pieces missing in that more and then what do I do she said well you will just have to come back we'll give you pieces out other box . ”

“ We will never ever order anything online from toysrus again. Their customer service has been appalling. ”

“ Customer service in Toys R Us is awful!!!!!!!! ”