TruClothing.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I ordered for the first time but, if the costume arrived very quickly, the size was not the right one. The customer service was remarkably efficient and the exchange was very simple. In addition, the quality is there for a really not exaggerated price. I highly recommend.
”
- Pierre V
“
Tweed suit arrived within a few days and was excellently packaged. The suit fit great and was so comfortable. Definitely the best suit i’ve ever bought for its price bracket. I will be buying from them again.
”
- Jared S
“
Excellent on line service, very fast delivery and updates received at every stage of delivery. I am very happy with the suit ordered which was also a fantastic price.
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- Derek M
“
I’ve now bought 3 jackets from TruClothing because they are so classy! Perfectly made, perfectly fitted, you can dress up with them, use them for work and they also look great with jeans. Delivery time is really good too and they are packaged well. I’m a happy customer
”
- Dawn W
“
Recently bought a suit, really good quality and super quick delivery, unfortunately I had to return as it didn't fit, the return process was really easy & hassle free, would recommend truclothing as a supplier 5 ⭐ rating.
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- Jon C
“
Great service, great product. If you stick to the size-chart it'll fit perfectly. Due to problems with the delivery (miscommunication with DHL) I had to contact the customer service. They replied super quick and were really helpfull :)
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- Anonymous
“
Great suit but unfortunately to big and I didn't read the returns policy before ordering and removed the security tag. So can't return
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- Mr Joseph C
“
Poor quality and over priced items, item arrived damaged as it was all stuffed into a bag that was too small.
Charged an additional £7.50 for shipping protection on top of the £6.99 postage, I had to pay an additional £4 for returns so £20 out of pocket to look at some cheap nasty clothes !!
”
- Andrew L
“
The ordering , delivery and returns process was excellent.
The blazer I ordered arrived as arranged , was very good quality but the sizing was very small indeed. I ordered a size 20 and this blazer was too tight even for my daughter who is a size 14/16 so a very disappointing outcome. Not sure I would order again due to the sizing discrepancy
”
- JAYNE J
“
First time buyer from Truclothing, but had fabulous service. Initial suit was a little small (my fault), so called for advice and they couldn't have been more helpful. Ended up returning that suit and refund was issued really speedily, then bought another suit from them because of excellent service I received and fabulous quality of the suit. Thanks so much.
”
- Daniel
“
Nice material
Quick refund on wrong size
Fast delivery
”
- Dominic
“
Quick delivery , jacket very good quality, very happy with everything. Also previous purchase sent back as too small but refund process was simple and quick with money back in my account next day😁 would use again and recommend to friends.
”
- Scott
“
I ordered for the first time but, if the costume arrived very quickly, the size was not the right one. The customer service was remarkably efficient and the exchange was very simple. In addition, the quality is there for a really not exaggerated price. I highly recommend.
”
- Pierre V
“
Very quick service and parking was absolutely amazing with perfect lovely box with well protection. You are the best truclothing. I tried to change and bought 3 piece suits from empire outlet but it’s absolutely horrible more then 45 days to arrive my suits, now I am regretting why I didn’t bought from truclothing. Your comics the best one . Thank you.
”
- SUDHIR N
“
Very good and quick service, awesome quality. Very Recommending!
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- Alice B