Tucan Travel Reviews

“ I quote: "Tucan Travel are not issuing refunds. ”

“ Tucan Travel is dishonest and has lost all credibility, originally was informed that a full refund would be given to travel advisories but March 15 we were informed that a credit would be issued instead. I would have happily rebooked with this tour group in future but absolutely not now as all trust and confidence is gone, I suggest future clients look elsewhere ”

“ They canceled my trip due to Covid 19 and refuse to refund the money. ”

“ I was told that I was expected to have a refund of £225 and instead they charged my account! After countless of phonecalls, they have still not given me my money back and said "it is an issue between you and your bank. ”

“ What can one do? I asked for a partial refund, but that was a very naive expectation. ”

“ What can one do? I asked for a partial refund, but that was a very naive expectation. ”

“ " I understand that tours can change slightly, however, you can't simply make people pay for something and then tell them they're not going to receive it without refunding them. ”

“ I was contacted two months before the tour to say I would be the only one on the tour and if this was ok, i would not be given a refund if not and i got given an alternative date with little information about what this change would entail. ”

“ Speaking to others on the trip who had been on tours with different companies, at the end of the tour they had received a break down of the costs incurred and always got a refund of any money unspent. ”