UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,907 Reviews

97 %

of reviewers recommend UKinsuranceNET

Company Reviews

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Metrics

4.7

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

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UKinsuranceNET 1 star review on 10th March 2025

Hellen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the insurance quote was very competitive, the service was quick and the person giving the quote was very efficient and professional. The policy was delivered quickly and the whole process was quick and painless.”

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Posted 8 years ago

“"I currently have two rental properties with UK Insurance.net and I have had to make one claim within the last 5 years. The staff are helpful, keeping me up to date with emails and telephone calls. Everything is explained and I have been efficiently guided through insurance policies and a claim, thank you."”

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Posted 8 years ago

“Clear renewal notice. Easy to renew online.”

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Posted 8 years ago

“Generally good service, however it seems that different departments/people are unaware of what has already been discussed or agreed. This can lead to some repeating of the same information.”

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Posted 8 years ago

Mr Gosrani Thanks you for the feedback on your latest transaction with UKinsuranceNET. We always welcome feedback on where customers feel we have been too robust or even over communicated information. In this instance and having listed to the call recordings then it appears some of the initial information you had provided was subsequently changed, resulting in some of the initial underwriting questions having to be asked/reconfirmed. Appreciate that this can take a little extra time, however, it is extremely important (for all parties concerned) that the risk is correctly insured. I regret any inconvenience this may have caused, however, we are very grateful for your business and for giving us the opportunity to continue to look after your insurance requirements. Steve Bradley Managing Director

Posted 8 years ago

“They were friendly and very helpful”

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Posted 8 years ago

“Very happy lovely Danny sorted everything. Very quickly. Will definitely use you again”

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Posted 8 years ago

“Good information from you to help us get the best policy”

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Posted 8 years ago

“Neil Thomson dealt very professionally with transferring my portfolio of 16 properties over in a short period and came up with very competitive solutions”

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Posted 8 years ago

“£35 for a 10 min phone call a complete scam no charge if you change your mind lies !!!!!!!!!!!!!!!! and the insurance has not started More lies!!!!!!!!!!!!!!!!!!!!!!!!! Asked ombudsman to look into how many cancel charges this company has they make more money from this than selling insurance”

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Posted 8 years ago

Thank you for the feedback on the services we have provided. We regret that on this occasion you were not happy and from what you say “that our charging structure was not made clear to you” in particular if you were to cancel the policy within days of taking the policy out. Having looked at the case then it appears that your Son Jeff arranged the policy on your behalf and the new policy was for contents insurance for a property you were hoping to move into. Unfortunately the move fell through and you were unable to move as anticipated resulting in the policy being cancelled and the set- up fee of £35:00 being retained by ourselves. We regret any misunderstanding and in fact there were several options available to you as opposed to cancelling the policy. For example we could have kept the details on hold until such time as you were ready to move into another property. With regards to set up fees then these are always made clear both in writing and verbally and having listened to the adviser telephone call recording then it was certainly made clear by him that these are non-refundable. Fees are charged (as opposed to higher commissions) to ensure as a company we are very competitive. no doubt this was one of the reasons your Son decided to go ahead with the new policy. As a professional company we always strive to deliver “Brilliant Customer Service” as can be evidenced by all our customer ratings and with over 90% of customers renewing their policy each year. However, I regret if on this occasion if you feel we have let you down. Steve Bradley Managing Director

Posted 8 years ago

“We have insured a number of properties through UKinsurance.NET and have found them very competitive.”

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Posted 8 years ago

“good value and easy to do over the internet.”

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Posted 8 years ago

“Fast and detailed communication Paper less methodes”

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Posted 8 years ago

“The house insurance covered the cost of repair of a water burst in the toilet. Replacement carpets was also covered.”

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Posted 8 years ago

“Prompt responses to queries and requests for amendments to policy. Competitive premiums.”

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Posted 8 years ago

“prompt competitive quotes, rapid e-mail response”

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Posted 8 years ago

“Phone calls returned. Staff helpful. Feel that staff work together rather than in competition. Alltogether a pleasant change. Plus English speakers,racist but true. Many thanks, Norman Hargreaves.”

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Posted 8 years ago

“An excellent service. A very friendly and efficient person on the phone.”

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Posted 8 years ago

“They are very professional, covered all my needs, and provided competitive rates”

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Posted 8 years ago

“Simple process on-line to renew”

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Posted 8 years ago

“Friendly and efficient. Sent timely reminder for renewal and seem to find competitively priced product for us.”

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Posted 8 years ago

UKinsuranceNET is rated 4.7 based on 3,907 reviews