Universal Textiles Reviews

3.83 Rating 6 Reviews
D
Happiness Grade

Universal Textiles have a Customer Happiness Grade of D. Customers are unhappy with their customer service and refunds.

D

Refunds - Average

50.00%
Industry Average
Rubbish, sent, eventually, a damaged product then when asked for a replacement (the returns service didn't work so I spoke to them directly) they gave a PARTIAL refund (no refund on postage despite it being a faulty product so their responsibility) so I had to ring them again to find out they had no idea about the note (on the invoice enclosed) asking for a replacement as previously discussed.
- helen blankley
D
50.00%
Industry Average
Rubbish, sent, eventually, a damaged product then when asked for a replacement (the returns service didn't work so I spoke to them directly) they gave a PARTIAL refund (no refund on postage despite it being a faulty product so their responsibility) so I had to ring them again to find out they had no idea about the note (on the invoice enclosed) asking for a replacement as previously discussed.
- helen blankley