“I had problems with the quality of one item I was printing from email. Emma, one of the staff, gave me personal help at the laptop. Working together we were able to resolve the problem. I thank Emma profusely for her help.”
“I went today to return a pack only to be served by a moody young lady who was very stroppy. On Saturday it was the same story with another joyless young lady. No social skills at all!”
“Owner uses customer complaints handling process simply to justify removing reviews from google. Staff inputted a misspelling of the 2nd line of the address in place of building name. I cannot rule out that this helped slow post-brexit sorting allocation. Now item is held up 1 month and I am losing out on earnings as a result.”
“I have vision issues and asked the staff to assist with my passport application.To cut a long story short they charged for this service but refused to do the application for me as if this was a terrible thing for someone visually impaired to ask. They then said the photo might not be me as I looked "too old" and insisted I had the photo endorsed. I was en route for my Covidjab so had to eave money and return. Even when the photo was endorsed they refused to accept it ALBEIT I HAVE BEEN CUSTOMER FOR 10 YEARS SO THEY KNEW IT WAS ME.The owner Elliot then waded in and told me to pay to send it Special Delivery as he was not accepting it and told me I could complain. He refused to refund my money.The passport office accepted my application and were appalled when I told them this story saying the service charged at £16 is so staff can help/do the form and allow you to sign it.It has cost me this plus £21 in Special Delivery posting charges trying to find an address to complain toand also sending it to Passport Office myself.
The only other time I have dealt with Elliot was when a parcel was delivered for collection to East Finchley but Elliot sent me back and forwards to sorting office saying he did not have it.In fact he did.
No apology from Elliot.Threatened with no service and indeed refused it plus taking my money I require my money back. I am a decent civil human being. DISRIMINATION against me for being older and unable to see was and is awful Taking my money for a service they not only refused to deliver but to which much abuse has been added is disgraceful. Elliot you need to return all the money this has cost me i.e £37 and consider that everyone deserves respect. You can text 07961 894 539 to invite me in to collect this. LJ”
“Discriminated against by the Managing Director & Postmaster, Elliot Jacobs at UOE East Finchley branch.
Since the Government announced COVID-19 in March 2020, I have posted parcels, without the aid of a mask. Overall, the UOE staff have been professional, helpful and the key staff have empathised that I cannot wear a mask. Thank you for your support all. Unfortunately, it is with regret that I can not praise the Managing Director & Postmaster, Elliot Jacobs, for his actions or behaviours.
In the past I have found Elliot to be rude, arrogant and condescending, a view shared by other customers as communicated in reviews below. Today I learned Elliot is the Managing Director of UOE. This surprised me, as Elliot does not show the qualities one expects in a leader. When the team is short staffed, Elliot helps, but in doing so he oversimplifies the role of excellent customer service. He demonstrated his incompetence, when I tried to post an item.
I am ashamed to write that I have an acute respiratory problem and I experience difficulties breathing, which often develops into a cough. Not wearing a mask makes me look defiant, and I am embarrassed about being the odd one out. Also, when I am out in the community without a mask, I feel very anxious that someone might attack me to prove a point. As much as I would like to wear a mask to fit in, doing so causes me great distress and puts my life at risk.
Currently, I carry a mask in case I encounter difficult people, as I do not want to cause a scene. Since the start, I have not had to wear the mask. In addition, I have not caught COVID-19, and consequently I have not had to self-isolate. Unfortunately today, Elliot’s actions and behaviour warranted the use of my mask.
Before serving me, Elliot insisted I wore a mask. This was despite standing in a long queue and waiting patiently for service and advising Elliot I had health complications and I was exempt. Elliot was adamant that there was a ‘mask law’ but he could not provide any evidence. Rather than bickering, it would have been both professional and helpful if Elliot advised that wearing a mask was the law, and the legislation falls under “The Health Protection (Coronavirus, Wearing of Face Coverings on Public Transport) (England) Regulations 2020”. He could also advise that there are certain conditions where one might be exempt.
It is with great humiliation that despite reiterating my exemption, I write to advise that Elliot, not only harassed me but escorted me off the premises, shouting at me to get out. He threatened me with the police and threatened that they would issue me with a £200 fine. When I advised that I could not afford the fine, he stated, it was not his problem and then accused me of purposefully directing a cough at him. Elliot also disregarded the social distancing guidelines by being less than two metres away from me, further putting my health at risk. Elliot’s handling of the situation was unprofessional and unwarranted. It took Elliot five times longer to make his point, rather than serving me. I left UOE as my ability to breathe quickly deteriorated.
Because of Elliot’s actions and his unlawful response to my disability, I have boycotted UOE East Finchley until I feel safe to return. I also prefer to support the manager’s of post offices that are more sympathetic to my disability.
As Elliot also threated to ban me from UOE, if I am banned or this review is removed without legitimate justification, I will have no alternative than to sue for discrimination under the Equality Act 2010, as Elliot Jacobs has indirectly discriminated against me.
Please support your local UOE, but please do not support discrimination.”
“Discriminated against by the Managing Director & Postmaster, Elliot Jacobs at UOE East Finchley branch.
Since the Government announced COVID-19 in March 2020, I have posted parcels, without the aid of a mask. Overall, the UOE staff have been professional, helpful and the key staff have empathised that I cannot wear a mask. Thank you for your support all. Unfortunately, it is with regret that I can not praise the Managing Director & Postmaster, Elliot Jacobs, for his actions or behaviours.
In the past I have found Elliot to be rude, arrogant and condescending, a view shared by other customers as communicated in reviews below. Today I learned Elliot is the Managing Director of UOE. This surprised me, as Elliot does not show the qualities one expects in a leader. When the team is short staffed, Elliot helps, but in doing so he oversimplifies the role of excellent customer service. He demonstrated his incompetence, when I tried to post an item.
I am ashamed to write that I have an acute respiratory problem and I experience difficulties breathing, which often develops into a cough. Not wearing a mask makes me look defiant, and I am embarrassed about being the odd one out. Also, when I am out in the community without a mask, I feel very anxious that someone might attack me to prove a point. As much as I would like to wear a mask to fit in, doing so causes me great distress and puts my life at risk.
Currently, I carry a mask in case I encounter difficult people, as I do not want to cause a scene. Since the start, I have not had to wear the mask. In addition, I have not caught COVID-19, and consequently I have not had to self-isolate. Unfortunately today, Elliot’s actions and behaviour warranted the use of my mask.
Before serving me, Elliot insisted I wore a mask. This was despite standing in a long queue and waiting patiently for service and advising Elliot I had health complications and I was exempt. Elliot was adamant that there was a ‘mask law’ but he could not provide any evidence. Rather than bickering, it would have been both professional and helpful if Elliot advised that wearing a mask was the law, and the legislation falls under “The Health Protection (Coronavirus, Wearing of Face Coverings on Public Transport) (England) Regulations 2020”. He could also advise that there are certain conditions where one might be exempt.
It is with great humiliation that despite reiterating my exemption, I write to advise that Elliot, not only harassed me but escorted me off the premises, shouting at me to get out. He threatened me with the police and threatened that they would issue me with a £200 fine. When I advised that I could not afford the fine, he stated, it was not his problem and then accused me of purposefully directing a cough at him. Elliot also disregarded the social distancing guidelines by being less than two metres away from me, further putting my health at risk. Elliot’s handling of the situation was unprofessional and unwarranted. It took Elliot five times longer to make his point, rather than serving me. I left UOE as my ability to breathe quickly deteriorated.
Because of Elliot’s actions and his unlawful response to my disability, I have boycotted UOE East Finchley until I feel safe to return. I also prefer to support the manager’s of post offices that are more sympathetic to my disability.
As Elliot also threated to ban me from UOE, if I am banned or this review is removed without legitimate justification, I will have no alternative than to sue for discrimination under the Equality Act 2010, as Elliot Jacobs has indirectly discriminated against me.
Please support your local UOE, but please do not support discrimination.”
