Urban Excess Reviews

Name: Urban Excess
Rating: 2.89

2.9 Rating 27 Reviews

48 %

of reviewers recommend Urban Excess

2.9

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

About Urban Excess:

Urban Excess stock a combination of branded and own sourced hats, belts, sunglasses, bags and accessories. The store stocks the largest online collection of beanie hats and offers great competitive prices!
Urban Excess is the only UK based online Urban/Streetwear retailer that specialises in accessories. The store offers great service, high conversion rates and cool brands such as Atticus, 55DSL, Dunlop, Gola and Jeepers Peepers!

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Email:

wholesale@urbanexcess.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Patagonia jacket in the sale 4 days ago with next day delivery. No mention from anyone of the shipping and no reply from anyone on the customer service end. All it says on my account is paid but unfulfilled. What a joke. If you're thinking of buying from these just don't.”

Helpful Report

Posted 5 years ago

“AWFUL. Errors in packaging, sizing and, worst of all, hassle & reluctance to accept responsibility and expedite replacement. They required copies / scans of labels - i.e. their own wrong labels - before they eventually accepted. Very quick to say 'send us more money for another replacement item and we'll refund original when we get it back'...instead of what a reputable company with the slightest customer care approach would do! Tread very carefully !”

Helpful Report

Posted 5 years ago

“Ordered to be delivered to my house, ended up in Brixton. Despite showing them my email confirmation of shipping address they sent me a screen shot of their system saying it stated Brixton. Awful, customer service bordering on sarcastic. Will never buy from them again.”

Helpful Report

Posted 5 years ago

“They advertised next day delivery and then sent the item three days later.When i tried to contact them they repeatedly ignored me.I will never buy from them again.”

Helpful Report

Posted 6 years ago

“Poor stock control systems in the warehouse, had a number of items ordered from them to be told later they were lost or out of stock. Beware.”

Helpful Report

Posted 6 years ago

“Pros - Great brands, 2day shipping. Cons - None existent customer service and horrible inventory management / fulfillment.”

Helpful Report

Posted 6 years ago

“I purchased a pair of Grenson boots from Urban Excess - the boots were priced slightly below retail direct from Grenson. The boots delivered to me were not fit for sale - there were deep scratches on the sole, leather stretch marks (as if worn several times previously), dark marks on the leather - spots on the top and lines near the seams (almost blue), and the color of the boots wasn't even close to what was pictured on the site (and was uneven in parts). These appear to be used factory seconds that Urban Excess is selling as new. My lesson learned: DON'T SHOP AT URBAN EXCESS - what a rip-off.”

Helpful Report

Posted 9 years ago

Urban Excess is rated 2.9 based on 27 reviews