Domestix Reviews

Name: Domestix
Address: 158 Moulsham Street, Chelmsford
Rating: 4.34

4.3 Rating 459 Reviews

84 %

of reviewers recommend Domestix

Company Reviews

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Metrics

4.3

Based on 459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

02080498249

Email:

hello@domestix.co.uk

Location:

158 Moulsham Street
Chelmsford
CM2 0LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed overall with the cleanliness of the 2 machines serviced. I ended up paying much more than quoted for new filters etc which I’m sure I could have got cheaper online. The engineer tried to sell me all sorts of other services I was not interested in. I won’t use this company again.”

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Posted 6 years ago

“A very Curteous engineer, Rang to give his arrival time and was spot on. Completely stripped the cleaner to check, and clean before re-assemble Would certainly recommend Domestic”

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Posted 6 years ago

“The person making the booking in your office was told by me that a new door rubber seal was required for our Bosch ClassiXX 6 washing machine which was working well but the rubber has black mould on it. I prepaid £25. The engineer quickly solved the problem without any new parts he came as well to fix on our Dyson vacuum cleaner but when shown the washing machine said the person making the appointment should have asked for more details of the part number which is clearly shown on the inside of the door as he had failed to order the part so we had to pay £60 (£85 in total) and were given another appointment. The service engineer was very helpful and efficient but I do not expect to have to pay for another call out charge and hope it will be repaired next time.”

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Posted 6 years ago

“I struggled to get an appointment on a Saturday because we all work the same as you .and my I got an appointment 4 month later after ringing you 4 times”

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Posted 6 years ago

“Very pleased with the service on my Dyson vacuums. Very polite young man named Ricky. Would not hesitate to recommend Domestix to people. Definitely five stars all round.”

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Posted 6 years ago

“Engineer arrived at the agreed time, was friendly and helpful.”

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Posted 6 years ago

“Lovely service on the phone and the man who changed battey on my hoover”

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Posted 6 years ago

“No need to write a revue.”

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Posted 6 years ago

“Easy to order quick too deliever”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Thanks to your engineer for a very thorough job”

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Posted 6 years ago

“Very good service friendly guy.”

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Posted 6 years ago

“He was clean and tidy got on with the job”

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Posted 6 years ago

“Was put out a bit that my repair took a month. Missed my dyson so much but everyone was so helpful and pleasant especially Emily who emailed me with constant updates. And the lovely young man who cleaned my oven on the 18th did a brilliant job. Welldone everyone”

Helpful Report

Posted 6 years ago

“Your very nice salesman/engineer, Jake, came around to repair our Dyson hoover. He said the motor had gone and we could get a reconditioned one for £150. I paid a £50 deposit. Three weeks later when I'd heard nothing further from him or Domestix. I phoned up to inquire about our purchase. It could not be traced by the young man on the phone. He said that your manager, Emily, would follow it up and phone me back the next day. She didn't. Some two months after our original order Emily phoned with a breezy message (no explanation or apology) that our Dyson is now ready for delivery. I phoned back and explained as we had been waiting approx, 2 months without a hoover we went out and bought a new one. I demanded our £50 deposit back. Emily said she would return it (it arrived back in our account the next day) but there was NO apology, explanation or attempt on Emily's part to do any sort of customer relations to maintain the goodwill of your company. Bizarrely, after all of this, the Dyson was still delivered the next day!!! So Emily had not even bothered to cancel the order with your own driver. We have received an appalling level of service from your company. Never again will we use Domestix. [You did ask!]”

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Posted 6 years ago

“Did what they say in the tin, good service and realistic price”

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Posted 6 years ago

“Great service start to finish, my washing machine is working like new and I’ve signed up to have 5 appliances covered for £25pm. I was paying £45pm before! Great company :)”

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Posted 6 years ago

“A very quick service and helpful, polite people. Would definitely use again and recomend to others”

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Posted 6 years ago

“Happy, friendly and very helpful”

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Posted 6 years ago

“All goodthankyou”

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Posted 6 years ago

Domestix is rated 4.3 based on 459 reviews