VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Email:

contact@velovixen.com

Location:

Unit 28, Wheatley Business Park,
Wheatley
OX33 1XW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! Thanks to Fran for seeing my fb post and organising my order via a return. Very quick delivery too.”

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Posted 5 years ago

“Very fast delivery”

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Posted 5 years ago

“Would certainly recommend you to my friends”

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Posted 5 years ago

“The voucher I purchased was for a Christmas present but was quite easy to download and print out”

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Posted 5 years ago

“Great quality, beautiful brand”

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Posted 5 years ago

“Excellent customer service. Brilliant quality kit. The business really know their market and what all different cyclists need.”

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Posted 5 years ago

“Very efficient from ordering to delivery.”

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Posted 5 years ago

“Arrived in very quick time, and I’m pleased with the product. 👍”

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Posted 5 years ago

“Really good quality clothing. Excellent sizing guide. Quick service. Good value for money.”

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Posted 5 years ago

“The service was excellent”

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Posted 5 years ago

“I love the Velovixen page.....mostly. You’re attitude is fun and up to date. I love the gear you sell and that it’s for women in a place where men still seem to be the majority on a lot of shopping sites. My delivery was prompt and the customer contact is good, you even contacted me when I had nearly purchased an item then changed my mind. My little bugbear and it may just be me is, when I select a brand e.g. Castelli to look at say bib shorts (or anything) the filter section stays visible to my left and the “reviews “ are constantly to my right, it’s really distracting when at that point all I want to look at is the goods. Overall you’re doing great girls!!”

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Posted 5 years ago

Hi, Fiona - thanks so much for taking such time and effort to write to us. You make very fair points and I'm delighted you're finding we're doing OK for the most part. As for your latter questions, you can close the reviews box with the X in the top right hand corner (I agree it's a bit frustrating you can't just click out of it); on the filter column on the left, we deliberately leave it open so that customers can adjust what they're filtering easily. However, we're always keen to get views from people with a discerning eye, so we've made a note of yours! Many thanks again and have a great week, Phil (CEO)

Posted 5 years ago

“Fast, efficient service. Goods as described.”

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Posted 5 years ago

“Good service & very quick l”

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Posted 5 years ago

“Easy to order, arrived quickly, products are beautiful and accurate sizes/descriptions. Return handled quickly and was refunded quickly due to replacement requested being out of stock and was e-mailed promptly to let me know. Felt like a personal service, many thanks, you’ve got this right!”

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Posted 5 years ago

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Posted 5 years ago

“Ordered my lovely Madison cycling socks online and they arrived speedily within a few days. Great product, great service.”

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Posted 5 years ago

“the item purchased as been put away for a gift but the quality and service were great”

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Posted 5 years ago

“I ordered 4 items from VeloVixen in one order, the items were all of great quality! Unfortunately I accidentally ordered one of the items in the wrong size, however VeloVixen customer service is amazing! I was able to send my item back and though there were none left in my correct size (popular item) I received a refund very quickly! I'll definitely order again!”

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Posted 5 years ago

“I just loved them, I popped them on and immediately they felt familiar. I think they knew I was waiting for the perfect fit.”

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Posted 5 years ago

“Quality great. Delivery excellent”

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Posted 5 years ago

VeloVixen is rated 4.9 based on 3,653 reviews