Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the care provided to our very poorly dog ... vets kept us updated about her progress regularly. Unfortunately she did not survive. Very expensive though as we did not have insurance!”

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Posted 3 years ago

Hi Mr Cooper, I’m so sorry for your loss, I hope you’re doing ok at this difficult time. Also just wanted to say thank you for sharing your positive experience!

Posted 3 years ago

“Kept informed of progress during treatment . Felt Assured during the period treatment”

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Posted 3 years ago

Hi Mr Boultwood, thanks for taking the time to tell us how happy you were with our service.

Posted 3 years ago

“Our cat needed an emergency procedure at the weekend. VetsNow were able to take him in immediately and provided all the care he needed, and probably saved his life. He was discharged to his regular vet after 2 nights and is now doing well. We were given regular updates by phone and a detailed report when he was discharged. The staff we spoke with were professional and attentive (we could not really see them due to Covid restrictions). It is a costly service but in these circumstances it is a life saver.”

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Posted 3 years ago

DearPeter, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.

Posted 3 years ago

“My dog was so poorly, and as he can be quite aggressive they were amazing.”

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Posted 3 years ago

Dear Andrea, it’s great to hear you had a good experience at our pet emergency service. Thank you for your kind review.

Posted 3 years ago

“Excessive charges and poor contact with owner. I only received a call when you wanted payment.p”

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Posted 3 years ago

Hi Mrs Johnson. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, it's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ If you’d like to query your bill, discuss our level of service or speak to us about anything we’re here for you on customersupport@vets-now.com

Posted 3 years ago

“Kept us up to date. And worked hard to keep penny alive. She is doing well now. M Pettigrew”

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Posted 3 years ago

Dear Mrs Pettigrew, thanks so much for letting us know how we did and that Penny is well.

Posted 3 years ago

“I found VetsNow to be thoroughly professional. They kept me informed as to his condition and they undoubtably saved my dogs life.”

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Posted 3 years ago

Dear Ian, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Dear Sally, it’s great to hear you had a good experience at our pet emergency service.

Posted 3 years ago

“Really happy and grateful for the care you provided to my cat. The triage process was quicker than expected. Due to the pandemic we had to wait in the car but we were given details of nearby shops and toilet facilities. My cat was admitted for 3 days and during that time I was kept informed twice a day. The vet always spent as much time as I needed on the phone and I never felt rushed. When my cat was discharged, I got a full discharge summary with detailed instructions for the medications I’d been given, and details of what I could do next if my cat didn’t recover. Fortunately she made a full recovery at home after the supportive care she has received. In terms of fees, everything was sorted out directly with the insurance company which saved me a lot of extra stress. If my cat had to be referred back to Vets Now I would feel confident that they would give her the best care and keep me informed, which is a big relief to know.”

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Posted 3 years ago

Hi, we’re happy we could be there for you and your pet when you needed us. Thank you for your kind review of our service.

Posted 3 years ago

“Very friendly helpful staff, they guide you all through your pets stay and treatment”

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Posted 3 years ago

Dear Leslie, it’s great to hear you had a good experience at our pet emergency service.

Posted 3 years ago

“My dog came to you after being run over. I expected her to be x-rayed and scanned neither of these things were done but was given plenty of expensive pain killers and others things enough probably to have kept her comatosed. I took her home and saw what you had given her snd I was extremely annoyed at the amount of drugs on there. And the price £1400 ridiculous. I will be getting a second opinion. So you will be hearing from me”

Helpful Report

Posted 3 years ago

Hi Margaret, thanks for sharing your experience with us. We’re really sorry to hear it wasn’t a more positive one for you. If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com.

Posted 3 years ago

“When our dog suddenly became very sick, vets now immediately accepted him as a patient. They ran all relevant tests and contacted us to keep us updated, when they could. I felt that every staff member I spoke to did everything they could to answer my questions and explain what was happening so that I had a full understanding of the situation. The phone was always answered when I called. I’ll always be grateful that vets now ensured my dog returned to full health and would never hesitate to leave him in their care. However, they were very busy with lots of animals when our dog was admitted, which meant that staff were not able to update us as they had hoped to and when our dog was returned to us, he was very smelly, as if he had been lying in urine (although this isn’t great, I think this was due to the illness he was suffering and the staff having to do what they could to help all animals in their care)!!”

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Posted 3 years ago

Hi Stephanie, thank you for your kind review; we are happy to pass along your comments to the team here at Manchester. Feel free to reach out to us if you need anything. Have a wonderful day.

Posted 3 years ago

“Vet care by the staff was exceptional. This would have been 5 stars were it not for the exceptional costs even considering out of hours. £16.50 pet insurance admin cost when I did the application online and all you had to do was send them the bill. Outrageous!”

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Posted 3 years ago

Hi Alan, thanks for sharing your positive feedback. If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com

Posted 3 years ago

“Vets Now are used by my own vets as their out of hours service. I noticed a small wound under by 14 week old rabbits eye at 7.30pm on a Saturday evening and so phoned for an emergency appointment, knowing that any issues with rabbits can escalate quickly, my rabbit saw a vet and was prescribed eye drops for the wound. I asked to be given antibiotics as well as stressed and I’ll rabbits can develop Statis which can be life threatening and we were told that Vets now are an emergency vet and only treat what they can Sean’s to see our own vet Monday. Sadly our rabbit did indeed already have Statis and deteriorated very quickly Saturday overnight. By the time my vets had a vet on site at 9am Sunday it was too late to save our baby bunny. I believe that vets now inexperienced vet(s) yes two consulted on my rabbit, caused unnecessary suffering to our rabbit and caused her death.”

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Posted 3 years ago

Hi Toni, thank you for letting us know about your recent visit. I've noticed that you've already raised your concerns with our client care team. If you've any further queries please contact us on customersupport@vets-now.com.

Posted 3 years ago

“Good support at a distressing time.”

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Posted 3 years ago

Hi Maureen, we're very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

Posted 3 years ago

“My terminally ill female spaniel was examined by Vets Now in Reading, October 2020. I was not there for the examination but was called on my mobile phone afterwards. The vet consistently referred to my female dog as ‘he’ and completely failed to grasp why I had brought her to the surgery. I was charged £192.50 for a worthless examination and an equally worthless conversation. Absolutely appalling!”

Helpful Report

Posted 3 years ago

Hi Tim, we are disappointed to hear that you did not have a more positive experience with us at Vets Now Reading. We would like the opportunity to address your concerns. Please reach out to us directly at customersupport@vets-now.com when you have a chance. Thank you, and we look forward to hearing from you.

Posted 3 years ago

“An excellent service from start to finish. The staff were very friendly, supportive and helpful. They communicated every aspect of the plan and explained every step of the process to ensure my pet received high quality care.”

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Posted 3 years ago

Hi there, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Posted 3 years ago

“Good, quick visit”

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Posted 3 years ago

Hi Nikki, thank you so much for your positive comments about your recent visit. Have an awesome day!

Posted 3 years ago

“Vet very friendly and informative”

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Posted 3 years ago

Hi Allison, thank you for your kind words and this wonderful review. Have a great day!

Posted 3 years ago

“So our cat became ill late on Saturday. We don’t have our own vet yet as we’ve just returned from abroad 10 days ago and we’re still in quarantine. I was told by Vets Now Preston just to examine our cat would cost £220 which seemed excessive, (Vets4Pets charge a £34 consultation fee during the week) but hey they have you by the short and curlies because there isn’t another emergency vet in the immediate area and you don’t want to see your pet suffer. Plus we could not leave the house as we were quarantining. We waited to see if what we thought was constipation would resolve itself, but by morning he was no better, so he had to go in. Slightly less charge of £170 as it wasn’t an evening call, but it was a Sunday. He had a blockage in his bladder and total costs just for the emergency vet is £1400. I’m waiting for a breakdown. I will be challenging the call out fees and will reserve judgment on the rest of the bill until I receive a breakdown. 7 times a ‘normal’ exam fee, to me, is excessive and is taking advantage of pet owners who don’t choose when their pet gets sick, but obv don’t want their pet to be in pain until 9-5 on a week day. I accept that you pay more for out of hours, but 7x more? I also have additional fees for his follow on treatment including another (admittedly much less) consultation fee from Vets4Pets, because they deal with his ‘in hours‘ treatment which may continue a few more days. That’s going to be at least another £260, possibly another £780. Vets Now will be monitoring his out of hours care while he’s at Vets4Pets Preston surgery. I’m sure the treatment he had and is currently receiving is good (although because of Covid I cannot check on him or the treatment). I’m just very disappointed that I had to agree to the outrageous price as there was no alternative (unless you call euthanasia an alternative) and delayed treatment because it was so high. If the price had been more reasonable, I would not have waited until Sunday morning to send him in. Unfortunately I don’t have a case number as I have not received a final invoice, nor receipt for the 50% deposit.”

Helpful Report

Posted 3 years ago

Hi Vicky, thank you for taking the time to leave a review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, it's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com

Posted 3 years ago

Vets Now is rated 4.3 based on 2,805 reviews