When our dog suddenly became very sick, vets now immediately accepted him as a patient. They ran all relevant tests and contacted us to keep us updated, when they could. I felt that every staff member I spoke to did everything they could to answer my questions and explain what was happening so that I had a full understanding of the situation. The phone was always answered when I called. I’ll always be grateful that vets now ensured my dog returned to full health and would never hesitate to leave him in their care. However, they were very busy with lots of animals when our dog was admitted, which meant that staff were not able to update us as they had hoped to and when our dog was returned to us, he was very smelly, as if he had been lying in urine (although this isn’t great, I think this was due to the illness he was suffering and the staff having to do what they could to help all animals in their care)!!