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Features Google Seller Ratings Get the competitive edge with Seller Ratings Ecommerce Integration Find integrations for the most popular ecommerce platforms Reputation Management Gain control over your online reputation Reviews in Salesforce® Get in-depth customer insight within Salesforce® In-store Reviews Publish & collect reviews within your store Review Publishing Publish reviews and see SEO benefits Video Reviews Collect feedback that makes a powerful statement Social Proof Turn reviews into marketing banners & videos Reviews Adverts Boost brand awareness and re-engage shoppers SMS Reviews Improve review conversion with SMS reviews Merchant Metrics Turn reviews into actionable insights Competitor Analysis Take action with real-time competitor review data
Resources Success Stories Find out how we've helped our clients Blog Latest news & tips about reviews Guide to Reviews Gain a greater understanding of our platform features Downloads Library of PDFs including guides & case studies Support Center Guides on integration, collecting & publishing reviews.
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Net Promoter Score

NPS® is the most important feature you never knew you needed. Ask 2 simple questions and find your best advocates.
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What is NPS?

Net Promoter Score is a measurement of customer loyalty, by using 2 simple questions.

“How likely are you to recommend our company to a friend or colleague?”

“What is the most important reason for your score?”

Net Promoter, Net Promoter System, Net Promoter Score, and NPS are trademarks of Satmetrix Systems Inc., Bain & Company, and Fred Reichheld.

How does NPS help my business?

By measuring customer loyalty, rather than customer satisfaction, you are looking to the future rather than the past.

Asking a customer if they were satisfied by the service or product they received is not sufficient to finding out if they would recommend you in the future. NPS answers this question.

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REVIEWS.io and NPS - the Perfect Match

REVIEWS.io is a licensed NPS provider. NPS is now available in all packages and allows you to gather loyalty data from your customers at the same time as reviews. Your current NPS score, along with trends over time, are displayed in your Timeline.

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"The extra word-of-mouth marketing facilitated by REVIEWS.io for Euro Car Parts is very beneficial in improving our bottom line."
Chris, VP Sales at Euro Car Parts

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