Common Questions
HOW LONG ARE YOUR CONTRACTS?
Reviews.io plans are paid monthly or yearly. We make it simple to start - and stop - your service
at any time. All contracts are month to month unless you sign up for an annual plan.
NO FIXED TERM CONTRACTS?
When we designed our payment plans we were adamant that we would avoid
signing our clients up to long term contracts. Our customer service culture is to perform month in month out not just
in month one and month twelve for a renewal.
HOW DO YOU ACCEPT PAYMENT?
We keep things simple. We take credit or debit cards and bill monthly.
CAN I SWITCH PLANS?
Yes, at any time, in your website manager. When upgrading or
downgrading your website plan, you will receive either a pro-rated charge or refund, depending on
the cost of your new plan.
WILL YOU INCREASE YOUR PRICES?
Price increases only affect new clients signing up, not existing clients.
WHAT ABOUT NEW FEATURES?
We are always working on new features that will help increase your ROI,
new core features will be added to your account automatically. In the last 12 months we have added
over 8 new core features that we gave to our existing client base free of charge.
IN WHICH COUNTRIES IS REVIEWS.IO SUPPORTED?
Reviews.io functionality is currently available in English speaking countries.
ARE CUSTOM PLANS AVAILABLE?
Yes! Please contact us on 949-394-1012 and we can put together a quote
that best fits your sites needs. We also offer Enterprise and Non-Profit plans to qualifying companies.
WILL YOU SIGN AN NDA?
Yes, we are happy to sign an NDA on Business and above packages.
IS THERE A FREE PLAN?
No, sorry. Our plans are created to be as cost effective as they come.
WHY ARE YOU SO CHEAP?
Word of mouth is our best marketing and tool which is why we don't have a large sales team. Instead we invest in developers who focus on constantly improving our platform. We charge what we feel is fair and what covers our costs.
IS MY CUSTOMER DATA SAFE WITH REVIEWS.IO?
We can ensure that all data sent to Reviews.io is handled securely. All data is stored on US based encrypted servers.
HOW DO I CANCEL THE SERVICE?
Canceling Reviews.io is an easy and no-questions-asked process. You do it simply from your dashboard. If you close your account with Reviews.io, we simply remove the access to the dashboard and 3rd party publishing.
I HAVE MORE QUESTIONS?
Have a question? We're always here to help. Two things you should know
whenever you reach out to us:
- No one at Reviews.io works on commission, so you don't have to worry about anyone selling you
on a pricing plan you don't need. We're simply here to help you have the best experience
possible.
- Our customer service team is the largest team at Reviews.io, we are passionate that our
clients have access to a knowledgeable support team.
