The industry average is estimated at approximately 3-5%, however this is dependent on the industry.

No. REVIEWS.io is a ‘per-domain’ solution. This means that the collection and display reviews are only permitted with the top-level domain associated with the account.

This is due to how both technical considerations and also partnership licencing concerns with Google.

Users on our Start-Up plan and above can import from previous platforms. Please refer to this guide!

We implement measures such as logging IP addresses, using email verification, and tracking invoice numbers for each customer. Reviews from unverifiable sources are not displayed with a verified badge.

Please refer to this page for any information on our DPA & GDPR compliance.

It is limited to the number of invitations that you have, however, if you have unlimited then we recommend 50,000 but 100,000 is doable.

This is connected to our partnership with Google and they do not support this, only for product reviews.

Yes, Google reviews are reviews collected on Google which make up the overall Seller rating, a rating and qualifier next to your text ads.

Merchants on a trial can send review invites but it will be a maximum of 5% of their invite limit.

You would need to be on our Plus plan to have access to this. Product reviews can be displayed in widgets across both sites, however, with company reviews this works slightly differently. When syndicating Company reviews, we only share the review content & not the overall rating.

For example, if Store A had 5 reviews and was rated 2 Stars & we syndicated this with Store B which has 100 reviews and was rated 4 stars. Store A would be able to display all of the reviews from Store B but the overall stats would still display as 2 stars, based on 5 reviews within the widgets.

Free - no live chat, just our extensive library of support articles
Start-Up - access to live chat
Grow - access to live chat
Plus - assistance with installation and calls

It depends. REVIEWS.io is a per-domain solution, which means that you need one account per domain that collects and displays reviews. If you use sub-domains or sub-folders for multiple regions on the one domain, then you can manage this all within the one REVIEWS.io account. If this is not the case, you need to have separate accounts for each store.

Please note that this also applies to Shopify Markets. Although you may have one myshopify.com instance this can still be active across multiple domains and the above requirements are still applicable.

There are several ways in which we can help you move away from your current review solution provider, we can sometimes be in a position to help with what we call a "buyout" offer. To see if this works for you set up a call with the team and we can look at how we can help you move forward.

Reviews can have a significant impact on SEO but switching providers should not affect this.

Imported reviews aren't sent for Google Shopping Stars. We send data to Google every 24 hours roughly (depending on if any changes are made) and it can take 2-6 weeks for Google to re-crawl this data.