REVIEWS.io is an ecommerce review platform that helps online brands collect, manage and display verified customer reviews, UGC and survey feedback. You can collect company reviews (about your business) and product reviews (about what you sell), then show them on your site, in emails and in ads to build trust and drive more sales.
REVIEWS.io offers a 14-day free trial and flexible plans based on the number of review invitations you send each month. Billing is month to month, with 20% off annual billing, and no annual contract is required. Each store domain needs its own subscription, and you can move between plans as you grow.
Yes. Many brands use both. You can send some review requests to platforms like Trustpilot and Google while collecting the rest on REVIEWS.io, so you keep your existing presence while building reviews you own. If you are switching, product reviews can be imported. Company reviews left on Trustpilot cannot be moved without customer permission, because Trustpilot holds the publishing rights. REVIEWS.io plans are month to month, and you own your reviews and can export them.
Yes. You own your reviews and UGC. You can export your data and take it with you if you ever leave.
Send the invitation once your customer has had time to use the product, and follow up once. As a guide, send 3 to 5 days after the order for fast-use products such as consumables, 7 to 14 days for standard physical goods, and 14 to 21 days for high-consideration items such as furniture or appliances. REVIEWS.io defaults to 7 days. A single reminder sent 5 to 7 days after the first invitation consistently improves collection rates without feeling intrusive. Focus your invitations on customers who have actually purchased, so every review is verified.
A good review collection rate is typically above 5%, meaning more than 5 in every 100 invitations turn into a review. Most REVIEWS.io customers who send invitations regularly see between 3% and 6%. Your rate will depend on when you send, whether you send a reminder and who you invite, so timing and follow-up are the quickest ways to improve it.
Yes. Review Booster lets you upload a list of past orders, with customer name, email address and order ID (plus product SKU for product reviews), and REVIEWS.io automatically sends review requests for them. Multiple products in one order are combined into a single email, and each customer receives only one company review invitation every three months, so past customers are not over-asked. Review Booster is available on Start-Up plans and above.
