Track and learn from key Merchant Metrics.

Review collection won’t just help you promote your business. It’ll help you improve it too. Merchant Metrics uses our advanced linguistic AI to capture sentiment from review content, and give objective data on key performance areas

Analyse your service in detail.

Dive deeper into review content with a detailed analysis of what customers are saying about specific areas of your business. 

Are they happy with delivery methods? Do products meet expectation? What about customer service response times and refund procedures? Track all of this and more with Merchant Metrics.

Know your business better.

We’ll identify key sentiment and turn customer comments into valuable statistics - giving you a real-world, quantifiable view of your strengths and weaknesses from the people that matter most. 
Merchant Metrics
Despite being around since 2014, we’re still an unheard of brand online. We need a good reputation both on the website and across third-party sites. It’s imperative to the business.
James Bertram
Marketing Manager | Abbott Lyon
How abbott lyon takes control of their online reputation

Trusted by 8,200+ fast growing brands.

Build a better business. Listen and act on Merchant Metrics.